Setting up and closing down accounts on multiple software platforms for the disability analysts

Completing additional checks to ensure all contractual requirements have been met prior to giving access to authority data

Regular maintenance and hierarchy changes to be made to these accounts in in real time to ensure no delays in day-to-day business

Logging of future changes to made

Removing access to PRS/SAMS when contractual requirements are breached

Daily checks and communication ensuring all appointments and amendments have been completed for staff that have left the business

Changing Risk Ratings when a review of audit rules and performance has been completed by management

Managing Weekend Overtime Target Audit

Daily Auditor Resource – to allow Management to split resources in real time to enable more efficient queue management

Audit Queue – twice daily updates of the current cases waiting for Audit

Advice Queue - Regular interval reporting throughout the day to allow the management of these queues to ensure we remain within the 2-day SLA

SREL Queue – Regular interval reporting throughout the day to allow the management of the Queue to ensure we remain in the 2-day and 5-day SLA requirements

Rework Queue – Regular interval reporting throughout the day to allow the management of the queue to ensure we remain in the 2-day and 25-day SLA requirements

Daily reporting of Audit Picker and Audit Outputs to allow the management of quality and approval status by CSLs and Management

Supply Chain Run of Grades – providing separate daily reports for each of the 5 Supply Chain Partners so they can effectively manage quality and approval status

Submitting previous day’s closed cases to DWP for Independent Audit selections

PBR Amendments – daily report chasing outstanding case amendments to ensure all cases are closed and returned to DWP within SLA

Risk-Based Analysis weekly report for management

Transcribing Independent Audit reports and logging Initial Review Audit grades (PIP) that are received from DWP. This requires updating multiple trackers across the two contracts

Transcribing reports on to PRS and MSD for the PIP and WCA contracts respectively

Communication with the DWP Independent Audit team daily to relay information regarding the completion of IA amendment requests

Working with the Clinical Audit PIP team, providing them with PIP Independent Audit reports that require a clinical review prior to transcribing

Processing rejected reports and returning them to DWP for action, ensuring they are received back and transcribed in a timely manner

Providing support and documenting the progress of the disability analysts through the final stages of gaining approval

Liaising with DWP counterparts regarding the approval and revocation status of the disability analysts by sending update letters

Logging the confirmations of approval and revocation received from DWP in response to the letters

Monitoring the approval status of each clinical staff member and ensure they are completing the required number of reports to maintain their approval over time

Managing NGCC New User, Superuser Accounts and any amendments / deletions – collate when received and send form weekly to DWP

Respond to all enquiries in the teams channel and in the BOM email

Manage WCA, PIP and unallocated Placenames daily and weekly

JCP Special Operations Checks – ensure the access enquiries are actioned and returned within 24 hours

Asset Management – as and when updates are required by the business

Manage and organise Security Guards at Assessment Centres

Manage Purchase Orders daily