Better at Work. Better at Life.
When you work at St. Jude, you’ll join a highly collaborative work culture that inspires you every day to be your best. With opportunities for learning and growth, you can shape a career path that is right for you while also enjoying all the benefits and stability of working for a world-class institution. This includes work-life balance with generous paid time-off and on-campus conveniences that make life a little easier. Join us and you’ll quickly see why St. Jude is consistently ranked by our employees on Glassdoor as a “Best Place to Work.”
Identify and analyze business needs for clinical research departments and institutional leadership, conducting detailed requirements gathering and defining scope and job objectives with an emphasis on industry and other collaborative research initiatives. Engage with external partners—including pharmaceutical/biotechnology companies, other academic organizations, contract research organizations (CROs), and regulatory bodies—to align institutional capabilities with industry expectations and evolving clinical trial requirements. Make strategic recommendations for solutions or improvements to business processes that enhance industry engagement, contract execution, study startup timelines, and overall trial feasibility, leveraging new technologies or optimized use of existing platforms (e.g., CTMS, ISF, budgeting tools, eConsent). Translate complex business and industry engagement requirements into clear application specifications, ensuring interoperability, regulatory compliance (e.g., ICH GCP, 21 CFR Part 11), and support for scalable clinical research operations across academic and industry partnerships.

MINIMUM EXPERIENCE:

• Minimum Experience: 8+ years of progressive experience in a client-facing environment interacting with senior and executive leadership at the department and organization level.
• Experience in IT in pharma, healthcare, biotech and/or research organization(s) strongly preferred.
• Significant experience working with diverse, complex business ecosystems.
• Demonstrated experience working with integrated, complex business processes and operations.
• Experience building partnerships and interacting with senior leadership to impact strategic goals and objectives.
• Experience reviewing work of peers to ensure high-quality and effective processes.
• Proven performance in earlier role/comparable role.

SPECIAL SKILLS, KNOWLEDGE AND ABILITIES:

• Shows strong skills in thinking critically with a systemic view.
• Shows expertise in taking a structured approach to analyze and resolve issues.
• Able to distinguish between different sets of issues, set priorities, and make decisions.
• Can present/facilitate independently in senior-level meetings. Presents information as a structured story and anticipates questions well.
• Addresses difficult questions and challenges effectively.
• Able to effectively influence others using facts and logic.
• Keeps teams energized and focused on high-quality results.
• Thinks long-term in building and executing metrics-driven plans and stretch goals for St. Jude.
• Builds structures and processes with clear lines of authority and accountability so teams know what they are empowered and accountable to do.
• Defines standardized and effective user business/systems analysis and requirement gathering processes for large and complex technology projects related to functional area.
• Advises business leadership around co-creation of IT vision/strategy based on understanding of business needs and breadth of IT capabilities.
• Collaborates with other technical architects, subject matter experts in the development of solutions addressing critical business needs and cross-functional capabilities.
• Proactively engages with customers to seek feedback and suggestions to deliver high quality service within own area.
• Executes new approaches to improve customer systems and processes.
• Independently seeks out and addresses complex customer needs.

Minimum Education and/or Training:

• Bachelor’s or master’s degree in computer science, engineering, business, or related field

• Develop and maintain strong working relationships with leaders across functions.
• Lead the development of strategies for departments within scope in partnership with business and institutional leadership.
• Act as the single point of contact for IT for both new demands as well as escalations for operational issues.
• Drive education of business teams and promotion of enterprise strategy, platforms, and services.
• Act as the business strategy expert, representing business needs to the institutional leadership teams and providing inputs to strategic decisions around business/systems.
• Educate the IT organization on how the business operates, and their vision both short- and long- term.
• Lead, prioritize, develop, and optimize the overall approach for IT business partnership.
• Develop presentation materials, documents, etc. in support of institutional strategy, services, capabilities as well as business strategy and needs.

Minimum Education and/or Training:

• Bachelor’s or master’s degree in computer science, engineering, business, or related field.