JOB DESCRIPTION:

Worksite: Hybrid; reporting primarily to MWHS’ Knowledge and Technology Center located at 19 Grand Street in Middletown, CT.

QUALIFICATIONS:

Education: Bachelor’s degree from an accredited college or university in a healthcare-related discipline, with a preference for a Master’s or other relevant graduate degree in fields such as public health, nursing, or other related field.
Experience: Minimum 4-5 years of experience in risk management in a clinical-based setting, with at least 2 years of experience leading risk management efforts and reporting to senior leadership. Experience in ambulatory/outpatient settings and familiarity with FTCA regulatory requirements required.
Licenses/Certificates/Registrations: Depending on clinical discipline.

Knowledge/Skills/Abilities Required:

• Demonstrated leadership skills including excellent oral and written communication skills.
• Strong knowledge of healthcare clinical fundamentals, patient safety standards, and risk management best practices.
• Exceptional analytical and problem-solving skills.
• Comfortable conducting training, delivering presentations and engaging in public speaking; able to communicate complex ideas effectively.
• Demonstrated ability to work independently, multi-task and prioritize in a fast-paced setting, with frequent interruptions.
• Keen ability to investigate, review and analyze incidents from a non-judgmental and unbiased point of view.
• Strong organizational skills.
• Must regard work as confidential.
• Strong sense of ethics.
• Proficient in use of Microsoft Office products, particularly Word, PowerPoint and Excel.

WORKING CONDITIONS AND PHYSCIAL REQUIREMENTS:

Ability to work on a computer for extended periods of time daily. Physical requirements for this position include hearing, seeing, speaking, and repetitive motions. This position requires sitting for long periods of time; walking and/or standing is only required occasionally, although standing and walking frequently are encouraged. This position requires exerting up to 10 pounds of force and/or an insignificant amount to lift, carry, pull, or move objects.

• Oversee CHC’s clinical risk management program, develop and maintain a written corporate risk management plan and annual evaluation of the plans’ effectiveness.
• Lead and set the agenda for the Risk Management Committee, which meets quarterly, conduct risk assessments, follow-up on action items between quarterly meetings to ensure completion of action plans and ensure that documentation of the Risk Management Committee’s work meets the requirements for the annual FTCA deeming application and other FTCA reporting requirements, including the annual report to CHC’s Board of Directors.
• Develop and maintain policies and procedures related to the risk management program.
• Develop and oversee processes for internal incident reporting.
• Prepare the annual FTCA deeming application and other related reporting in collaboration with other departments, under the direction of the Legal Department.
• Review incident reports, conduct follow-up investigation as warranted and work collaboratively with the Legal department on matters requiring legal counseling.
• Investigate and evaluate claims and potential claims with the Legal Department.
• Collaborate with the Clinical Chiefs (medical, behavioral health, psychiatric or dental) or the Senior VP & Clinical Director in the investigation of clinical events including sentinel events, sentinel event near misses, and significant adverse events.
• Lead and/or participate in the development of root cause analyses (RCAs) as directed by the Clinical Chiefs or the Senior VP & Clinical Director.
• Develop and maintain a performance measurement work plan and reporting calendar to ensure timely data collection, aggregation, analysis, and reporting of established performance measures related to key operational and clinical processes and outcomes.
• Develop and conduct risk assessment, risk management and risk mitigation training; attend FTCA-sponsored webinars and conferences; keep abreast of FTCA regulatory requirements and latest risk management trends.
• Periodically travel to health center sites to conduct risk assessments/investigations, attend meetings with staff, and develop familiarity with health center physical plant and operations.
• And other duties as assigned.