Clinical Safety Compliance Officer

at  Microhealth LLC

MicroHealth is seeking a Clinical Safety Compliance Officer to support our DHA NCR Network HQ Medical Affairs Clinical Quality Management Program Management Services contract providing patient safety guidance, clinical reviewing current practices and making recommendations on best practices for healthcare using health care data analytics.
This position will report onsite at Bethesda MD

• Perform internal and external research, and engage with key technology stakeholders to gather data and provide the status of IT investments, program, and projects throughout their lifecycles.
• Lead process improvement through stakeholder interviews and facilitated sessions to gather cross functional issues and opportunities, recommending best practices as appropriate.
• Facilitate stakeholder interviews and feedback sessions to identify cross-functional issues, opportunities for improvement, and recommend best practices.
• Develop business process maps in conjunction with other supporting documentation and artifacts spanning multiple functional areas.
• Perform detailed process analysis using Lean Six Sigma to drive the design and implementation of optimized business processes.
• Organize and synthesize large amounts of information provided by stakeholders.
• Manage change and conflict during process elicitation.
• Identify and present process workflow constraints in a clear, concise manner to all levels of management.
• Introduce and deploy process improvement with control and optimization strategies for substantiating continuous success.
• Perform clinical business case analyses, risk management performance measurement and provide updated reports to management.
• Support policy development and release, including plans, SOPs, and orders.
• Use Visio to document functional and technical processes for solution developers and business subject matter experts.
• Prepare artifacts and present the finding.
• Catalog the current state of healthcare operations functions across NCR – at each MTF and variability across services.
• Interview key service leaders to understand different healthcare operations models across the MHS.
• Profile healthcare operations models in best practice systems, including private sector US systems, e.g., Geisinger, and international integrated systems, e.g., NHS.
• Develop a recommended set of roles and responsibilities for healthcare operations at the NCR and MTF levels.
• Define 2-3 potential supporting organizational models with supporting business cases for review by NCR leadership.
• Review overall market comparison and potential courses of action with NCR leadership.
• Codify recommendations and develop an implementation timeline for the stand-up model.
• Provide an assessment of the current state of the healthcare operations functions across the NCR relative to other health systems.
• Create a minimum of two potential supporting organizational models with supporting business case analyses.
• Recommend a course of action and implementation timeline to stand up new model.
• Work with MSALs to structure an approach to product line conversations using service configuration tool output.
• Define a process and requirements for implementing service configuration changes across:
• A.) Resource requirements (e.g., staff, space, equipment, consumables)
• B) Abbreviated business case validating benefits displayed in the service configuration tool.
• C) Stakeholder syndication, approval, and management (e.g., how to involve MTF command, product line leadership, NCR)
• Refine business case template, analysis process, , and the process for market review and decision-making around resourcing.
• Coordinate market stakeholders (e.g., HR, Finance, MTF operations) to validate the process and refine it based on feedback.
• Run through the defined process and initiate service configuration changes in 1-2 product lines across NCR, to include