Clinical Service Support Agent at iDx

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

0.0

Posted On

27 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administration, Clerical, Reception, Technical, Applications Experience, Troubleshooting, Communication, Problem-Solving, Organizational Skills, Time Management, Customer Service, Healthcare Experience

Industry

Hospitals and Health Care

Description

At Integral Diagnostics, we believe in building a healthier world, one patient at a time. • ASX top 300 listed company • Leading healthcare provider • Flexible working environment Integral Diagnostics (IDX Group) is a leading provider of quality diagnostic imaging services, focused on delivering the best health outcomes for our patients. We have established a strong reputation for quality, excellence, and innovation based on the knowledge and skills of our professional teams. IDX is listed on the Australian Securities Exchange (ASX) and is a recent addition to the ASX 300 Index. We proudly now have a team of more than 1900 radiologists, imaging and support staff across 89 sites in Australia and New Zealand. Integral Diagnostics is currently seeking a full-time Group Applications Support Officer to join our Applications Team. Leveraging your previous Administration, Clerical, Reception, technical, and/or applications experience, you will maintain, monitor, test, and validate our applications software (predominantly RIS/PACS). Liaising with radiologists, referrers, and internal staff, you will play a pivotal role in the smooth running of our applications and ultimately our business workflows. Reporting to the Business Services Manager, you will be an excellent communicator, a keen problem-solver, and a cooperative team player. This is a fast-paced, challenging, and rewarding role. Responsibilities include: • Assisting internal and external users with inquiries via phone and email, managing within our call logging system. • Ability to troubleshoot and identify any technical or application issues. • Liaising with vendors of core applications to ensure that the IDX business delivers quality of service. About You: • Experience in healthcare, medical, or a similar industry. • Strong organizational and time management skills. • Ability to work a night shift/on-call roster. FOR YOU: • Flexibility to work from home and in the office. • Inclusive workplace culture: Everyone counts. • Make a lasting impact in a newly created role for a growing company. • Competitive remuneration package. • Personal and professional development opportunities. • Be part of an ASX top 300 company. • Leading healthcare provider that is continuing to grow. • Great work-life balance with flexibility available. • Benefits scheme includes salary packaging options, discounted health insurance, fitness passport, generous discounts on medical imaging, banking & travel benefits, employee assistance program, and more. • Generous employee referral program to financially reward our employees for referring great talent. • Recognition programs to recognize, celebrate, and reward our employees. Interested? Simply visit our website to express your interest in this role via our candidate portal. Please note: A police check and proof of COVID vaccination will be required for successful applicants. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply. Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply. Building a healthier world, by delivering the best health outcomes one patient at a time. IDX employs a wide diverse range of professionals across career pathways: Clinical Specialists – Radiologists, Radiographers, Sonographers, Echocardiographers, Nuclear Medicine Technologists Nursing – Registered Nurse, Enrolled Nurse, Clinical Assistants Administration – Managers, Supervisors, Receptionists, Booking Centre Agents Shared Services – People & Culture, Marketing, Risk Management, ICT, Finance We know that the success of our business is dependent on our experienced, dedicated, and forward-thinking invaluable team.

Responsibilities

The Clinical Service Support Agent will assist internal and external users with inquiries and troubleshoot technical issues. They will liaise with vendors to ensure quality service delivery.