Clinical Services Manager at Insulet Corporation

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

05 Sep, 26

Salary

0.0

Posted On

08 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Insulin Pump Therapy, Patient Training, Clinical Education, Salesforce, Interpersonal Communication, Business Acumen, Presentation Skills, Clinical Resource Management, Diabetes Care, Account Management

Industry

Medical Equipment Manufacturing

Description

Job Summary Position Overview: The Clinical Services Manager (CSM) will work in conjunction with the Territory Manager, Customer Care team and Managed Care team to meet the commercial and clinical needs in their territory for the purpose of increasing referrals and sustaining patients on product. Position Overview: The Clinical Services Manager (CSM) will work in conjunction with the Territory Manager, Customer Care team and Managed Care team to meet the commercial and clinical needs in their territory for the purpose of increasing referrals and sustaining patients on product. Responsibilities: Promotes the benefits of insulin pump therapy and sells OmniPod Insulin Management System to providers and patients in group and/or individual sessions or as a continuing education offering. Works in conjunction with Sales, Customer Care and Managed Care to achieve sales goals. Assists with sales events such as pump clinics, pump support groups, info sessions, in-the-office educational events, patient info nights, JDRF walks, vendor days, etc. Supports Top Twenty Accounts and existing accounts and record calls in Salesforce. Evaluates and recommends Certified Pod Trainers (CPTs) and Super CPTs who wish to become consultant CPTs for Insulet Corporation. Assigns patient trainings to CPTs or conducts patient training based on business needs of territory, overall costs of training and timeliness of training. Assists with providing regular product demos to patients and HCPs. Oversees CPTs by seeing them face-to-face and by providing timely product updates and by being a clinical resource. Assists with product training for Sales and Clinical hires. Provides Field Feedback to Manager on field-based training of customers and HCPs. Ability to perform administrative duties and turn in on a timely basis. Perform other duties as assigned. Education and Experience: Minimum Requirements: Bachelor’s degree required. Professional up to date credentials and/or certifications are mandatory: i.e. Certified Diabetes Educator (CDCES), Registered Dietitian (RD), or Registered Nurse (RN). State licensure is mandatory as required. Preferred Skills and Competencies: 2 years’ experience training and/or managing pump patients strongly preferred. Certified Diabetes Educator (CDCES) is strongly preferred. Prior industry/commercial experience strongly preferred. Professional and polished presentation skills. Strong interpersonal communications, both oral and written. Self-started who needs minimal direction; extremely flexible, with good business acumen. Strong contributing member of the commercial team. Credibility and contacts within the diabetes community. Proficiency with computers. Physical Requirements: Valid driver’s license required. Must reside within the geographic area of the assigned area. This position requires regular business travel mostly by car within a set geographic region. Overnight travel and amount of air travel varies by territory, typically 2 – 5 overnights per month. The work environment will be the HCPs offices, clinics, home office and car. Some lifting (up to 30 pounds) may be required when sending or receiving shipments, in handling samples, supplies or literature, and transport of laptop computer. Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! Insulet Corporation is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (Know Your Rights) Insulet employees are all focused on the same goal — to make a difference. Our relentless passion is to simplify life for people with diabetes. We excite and empower employees to bring their best selves to work through a culture that supports a healthy work and life balance. We set the bar high to meet customer needs, and our priority is to ensure our employees are equipped and supported to help us get there. We foster and celebrate curiosity, innovation, and learning. Our teams work collaboratively and are empowered to drive the best actions for our customers. Our innovation spirit and customer-centric focus position us as global pioneers — leading the way to improve health outcomes with revolutionary medical devices while breaking down barriers to access.

Responsibilities

The Clinical Services Manager promotes insulin pump therapy and manages the OmniPod system for providers and patients to increase referrals. They oversee Certified Pod Trainers and collaborate with sales and managed care teams to achieve commercial goals.