Clinical Services Manager at IVI America

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

78000.0

Posted On

18 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clinical Operations Management, Regulatory Compliance, Staff Supervision, Quality Assurance, Quality Control, OSHA Regulations, Medical Terminology, Electronic Medical Records, Microsoft Excel, Microsoft Outlook, Cost Analysis, Workflow Development, Phlebotomy Oversight, Vendor Management, Patient Care Coordination, Problem Solving

Industry

Hospitals and Health Care

Description

IVIRMA North America is seeking an experienced and dynamic Clinical Services Manager to lead clinical operations for our Los Angeles office and support the delivery of exceptional patient care. In this key leadership role, you will oversee clinical staff, ensure regulatory compliance and quality standards, drive operational efficiency, and foster a safe and supportive work environment. Working closely with physicians, nurses, and multidisciplinary teams, you will play a critical role in maintaining clinical excellence while helping patients navigate their fertility journey with confidence and compassion. If you are a proactive healthcare leader with strong supervisory experience and a passion for operational and clinical excellence, we invite you to join our growing team in Los Angeles and make a meaningful impact in the lives of our patients. Job Purpose: This position supervises and directs clinical care and all related activities according to the policies, procedures, philosophy, and objectives of IVIRMA. This position works collaboratively with the office physicians, nurses and other multidisciplinary team members to ensure timely, safe and professional clinical services for RMA patients. This position is responsible for maintaining clinical regulatory compliance, maintaining operational efficiency and exercising fiscal responsibility. This position must ensure that clinical employees have a healthy and safe work environment as required by OSHA. This is a responsible position that must work with minimal instruction or direction and must demonstrate good analytical and problem-solving skills. Essential Functions and Accountabilities: * Implement and maintain clinical quality assurance and quality control programs to ensure they satisfy Company requirements and meet industry standards as established by qualified outside agencies. * Work with the Operations Department, outside vendors and clinical staff to ensure the safe and proper operation of clinical medical equipment. * Provide a prompt and thorough investigation of all Provider, patient, and departmental complaints by direct contact with involved parties and documented follow-up action(s) taken * Conduct annual reviews for clinical assistants and phlebotomist, with Supervisor, Lead physician and nurse input. * Liaison to outside vendors, including but not limited to laboratories, genetic labs, clinical equipment manufacturers, hazardous waste companies, suppliers. * Develop and maintain up to date workflows and standard operating procedures for clinical and phlebotomy. * Assist with opening new offices, including but not limited to office supply orders, establishing relationships with regional vendors, and site visits. * Conduct cost analysis and research alternative equipment and clinical supply options. * Assist in development and implementation of competencies for all staff. * Visit satellite offices on a quarterly basis. Supervisor Responsibilities: * Ensure that team members have the necessary training for proper performance and development. * Maintain organization of team members’ timesheets, PTO, etc. to ensure that tasks are properly carried out. * Transmit the Company’s policies (health and safety, labor legislation, training, etc.) to ensure compliance. Academic Training: * High school diploma or equivalent and completion of Certified Medical Assistant Program preferred. * Studies level: High school Diploma or equivalent (GED) and Certification * Studies area: Medical Assistant program * State certification preferred. * Associate Degree or higher in a related healthcare field a plus. * Studies level: Associate’s degree or higher * Studies area: Nursing/healthcare assistant or other related field Position Requirements/Experience: * Previous Team Lead or Supervisor experience - required * Knowledge of OSHA regulations in a medical practice - required * Knowledge of medical terminology - required Technical Skills: * Excellent computer skills required, including but not limited to Microsoft Outlook and Excel. * Experience with electronic medical records program required. IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week. * Medical, Dental, Vision Insurance Options * Retirement 401K Plan * Paid Time Off & Paid Holidays * Company Paid: Life Insurance & Long-Term Disability & AD&D * Flexible Spending Accounts * Employee Assistance Program * Tuition Reimbursement About IVIRMA Global: IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: https://rmanetwork.com/ [https://rmanetwork.com/] & https://www.ivirma.com/ [https://www.ivirma.com/] EEO “IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.”

Responsibilities

Lead clinical operations for the Los Angeles office, overseeing clinical staff and ensuring regulatory compliance and quality standards. Collaborate with multidisciplinary teams to maintain operational efficiency and a safe work environment for patients and staff.