Clinical Social Worker - Care Coordinator (Telehealth) (onsite) | $80K - $9 at Proactive Health

, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Oct, 26

Salary

95000.0

Posted On

14 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Biopsychosocial Assessments, Care Coordination, Telehealth, Case Management, Clinical Judgement, Risk Screening, Multidisciplinary Collaboration, Patient Advocacy, Clinical Documentation, Rapport Building

Industry

Hospitals and Health Care

Description

Picture finishing your day knowing you actually moved the needle for someone. A veteran learning to manage a chronic condition. An older Australian trying to stay well and independent at home. That is the work here. As a Social Worker with Veteran Pathways (part of the Proactive Health Group), you are the person who holds a client's care together from day one. You will run biopsychosocial assessments, take your seat in GP-led case conferences, shape the care plan, then walk alongside your client through a structured 90-day journey. No churning through a faceless queue. You own a caseload, and you get to watch people progress. And you will do it from our brand new head office in the heart of Fortitude Valley, Brisbane. Where a genuine multidisciplinary team is behind you, and clinical supervision built to help you grow. If you have been craving quality of care over quantity of calls, consider this your sign. Proactive Health Group is a national allied health network built around one idea: get people the right support for their health, wherever they are. We began with veterans and grew from there. Today, through Veteran Pathways (DVA-funded) and Proactive Care (Medicare-funded), we deliver GP-led, coordinated care to veterans and the wider community alike. Our model is simple, and it works. Clients get advice, get a plan, and get ongoing support, with a GP and allied health team wrapped around each person. From veteran roots to national reach, Proactive Health connects local communities with proven health programs under a values-led model of trust, care and evidence. About the role As a Clinical Social Worker and Care Coordinator, you are the anchor of our Chronic Condition Management Program. You will own a caseload of veteran and Medicare clients and deliver everything by telehealth from a private, confidential setting. You will run intake assessments, deliver care plans and lead 90-day reviews. You will coordinate referrals across a full allied health panel, including mental health social work, physiotherapy, podiatry, exercise physiology, dietetics and occupational therapy. You will have real clinical autonomy that grows as you do, backed by a Team Leader who is there when you need them. Every day looks a little different, and every client is a whole person rather than a checkbox. What we will support you to achieve Running comprehensive biopsychosocial assessments across physical health, mental health and social circumstances. Coordinating care and navigating clients through the system as their go-to person. Presenting your findings and psychosocial recommendations in GP-led multidisciplinary case conferences. Delivering care plans and leading 90-day reviews, then feeding updates back to the GP. Holding continuity through care coordination consults every two to three weeks. Screening for risk and escalating early when something needs it. Coordinating referrals and advocating for your clients across the team and the community. Documenting cleanly in Halaxy, in line with AASW, Medicare and DVA standards. You are a social worker who leads with empathy and backs it with clinical judgement. You build rapport quickly, even down a phone or video line, and you are comfortable holding your own in a case conference. You like collaborating, you communicate clearly, and you care about coordinated, whole-person care. Telehealth does not faze you. If anything, you are good at it. Tertiary qualification in Social Work (Bachelor or Master) providing eligibility for AASW membership. Current, unrestricted AASW membership, or eligibility to obtain it before commencement. Satisfactory National Police Check, provided prior to commencement. Disclosure of any relevant prior disciplinary or professional conduct history known to the AASW. A private, confidential space from which to deliver telehealth consultations. What is our EVP? Salary: $80,000 – $95,000 plus superannuation, based on experience Work from our H/Q, full telehealth — easy commute, no clinic-room politics. Flexible arrangements that respect your life outside work. A real multidisciplinary team — you are never carrying a client on your own. Structured clinical supervision and monthly case reviews to sharpen your practice. AASW on-demand CPD included, through our business partnership with the AASW. Supportive leadership that backs your clinical judgement. Quality over quantity — caseloads built around good care, not call speed. A growing national service where your voice genuinely shapes how things run. Meaningful outcomes you can actually see, client by client. If you have read this far, you are probably our kind of social worker. Bring your empathy, your clinical head and your telehealth confidence, and we will bring the team, the tools and the flexibility to do your best work. Hit apply, and let's get to know each other. We would love to meet you. At Proactive Health we truly have adopted new technology to aid our business and efficiencies, however we can guarantee that each of the applications for this role will be reviewed by a human as we believe that the effort it took to apply should be mirrored with an effort to process.

Responsibilities

The role involves managing a caseload of veteran and Medicare clients by conducting biopsychosocial assessments and leading 90-day care reviews via telehealth. You will coordinate referrals across a multidisciplinary allied health panel and present recommendations in GP-led case conferences.