Clinical Specialty Liaison - Registered Nurse at United Biosource Corporation

, , United States -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Registered Nurse License, Telephonic Nursing, Problem Solving, Communication Skills, Attention To Detail, Team Building, Customer Service, Data Collection, Analysis, Documentation, Microsoft Office, Healthcare Industry Knowledge, Specialty Pharmacy Processes, Reimbursement Issues, Patient Support, Clinical Competency

Industry

Biotechnology Research

Description

As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity. If you are seeking a career that will challenge, inspire, and reward you, join us at UBC! This role serves as a single point of contact for program specific Specialty Pharmacies (SPs), Specialty Distributors (SDs) and/or the manufacturer’s Sales Force. The Clinical Specialty Liaison (cSL) provides telephonic professional nursing services in support of client funded contracts. This role also includes telephonic patient support and resource, referral source, data collector and engagement with IB/OB callers including healthcare professionals. Responsible for reviewing, analyzing, identifying, and solving problematic issues and escalations. Provide timely and accurate reconciliation of SP and/or SD dispensing/shipping information, builds and develops strong SP-HUB relationships, and support all activities that facilitate patient access. As applicable, builds and develops strong Sales Force-HUB relationships. Utilize knowledge of specialty pharmacy processes, dispensing patterns and reimbursement issues to effectively detect and investigate potential gaps in care. Specific job duties: * cSL will adhere to principles as stipulated by program specific contractual agreements and company practices. * cSL will serve as a professional resource for inquiries and collect data, assemble accurate, timely, clear data and complete summary of follow up phone calls, patient inquiries, and outcomes. * cSPL will serve as the primary resource managing the coordination of specialty pharmacies (SP) and specialty distributors (SD) within HUB operations. * cSL will participate in program specific customer meetings and training sessions. * cSL will engage in program specific orientation meetings and demonstrate clinical competency regarding reimbursement, product, and medical records review. * cSL will perform special projects and other duties as assigned. * cSL conducts teleconferences with each SP/SD. * cSL provides ongoing communication with the SPP as needed to manage each patient case. * cSL identifies complex cases and triages them appropriately to the next level for support. * cSL reviews the exceptions and restatement of SP records and provides support for questions related to the portal (as applicable) * cSL serves as a point of escalation concerning prior authorization denials and/or appeals. * SP will be contracted by manufacturer to work closely with cSL to support and coordinate delivery. * cSL will coordinate a delivery date for product, pump and supplies from the appropriate SP to coincide with the patient's first day of titration or based on HCP/patient need. If the SP is unresponsive or refuses, cSL will notify the manufacturer. * cSL obtains information for follow up on behalf on the SP. Desired Skills and Qualifications: * Minimum- Associate degree and professional nursing license * Registered Nurse License in good standing in the state in which you work and/or cross-licensed in other states * Telephonic nursing roles are required to have a Compact State License in eligible states; additionally, employee must be willing to obtain Compact State license at such time as their state elects to adopt Compact legislation * Telephonic nursing roles are required to have a California State License and the employee must be willing to obtain additional Single State Licenses upon request. * Previous experience in the PBM and/or healthcare industry preferred * Proficient in Microsoft Office applications, specifically Excel * Ability to handle a fast paced environment * Strong written and verbal communication skills * Advanced problem solving and trouble-shooting skills * Strong attention to detail * Strong team building skills and the ability to train other team members * Research, analysis, report preparation and documentation skills * Demonstrated customer service resolution skills At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally. Here are some of the exciting perks UBC offers: * Remote opportunities * Competitive salaries * Growth opportunities for promotion * 401K with company match* * Tuition reimbursement (after 90 days of employment) * Flexible work environment * Discretionary PTO (Paid Time Off) * Paid Holidays * Employee assistance programs * Medical, Dental, and vision coverage * HSA/FSA * Telemedicine (Virtual doctor appointments) * Wellness program * Adoption assistance * Short term disability (after 90 days of employment) * Long term disability * Life insurance * Discount programs UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients. #LI-AE1

Responsibilities

The Clinical Specialty Liaison serves as a single point of contact for specialty pharmacies and distributors, providing telephonic nursing services and patient support. Responsibilities include managing patient cases, coordinating with pharmacies, and addressing complex issues.