Closing on: Sep 12 2025
The Clinical Standards Lead role will work closely with new and experienced Functional Assessors to provide supervision and feedback, utilising quality and productivity data to enable professional development in line with the Performance Excellence Framework.
The successful applicant will also need to maintain their DWP approval by carrying out assessments to evaluate the overall functional effects of the Claimant’s health condition and or disability on their everyday life, following the PIP and/or WCA guidelines. Assessors will be expected to use DWP processes and systems and conduct high quality assessments in an empathetic and professional manner.
Responsibilities
Carry out regular 1:1 supervision, clinical observations, and dip tests/ live dip tests (audits), coaching HPs in line with defined Support Pathways based on quality performance related risk assessments.
Monitor trends and specific emerging issues that need to be addressed, delivering group quality improvement sessions where common issues are apparent.
Supervise the support pathways of Functional Assessors as defined within the Performance Excellence Framework, utilising clinical audit and quality outcomes with a view to achieving sustained quality improvement within the contract.
Carry out telephone, video and/ or face-to-face functional assessments to establish any functional restriction caused by a claimant’s health concern. Be the point of contact during the consultation stage for claimants with a wide range of health conditions and disabilities.
Obtain evidence from the claimant, using active listening and asking appropriate questions to establish any functional restriction.
Apply critical thinking and logical reasoning to produce accurate, and detailed reports, utilising DWP systems and processes.
Ensure that reports are completed to a high standard to achieve the required quality grades, including in relation to accurate spelling and grammar.
Support achievement of service delivery KPIs through provision of an effective and efficient Assessment Service.
Liaise with a range of clinical peers across the NHS and private healthcare sector, charities, and support organisations to obtain and evaluate evidence that assists in the production of detailed reports.
Proactively develop knowledge of health conditions through engaging with Continuous Professional Development (CPD) opportunities in line with professional registration and contractual requirements.
Undertake any training required to carry out Functional Assessor role e.g., Paper-based Reviews and initial Triage.
Take ownership of professional revalidation to ensure that this is completed within the required timescales.
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