Clinical Support Assistant at Oregon Health & Science University

Portland, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Support, Clinical Support, Problem Solving, Organization, Written Communication, Verbal Communication, Handling Pressure, Microsoft Office, Scanning, Faxing, Inventory Management, Safety Compliance, Electronic Medical Record System, Customer Service, Teamwork, Independent Work

Industry

Higher Education

Description

Department Overview The Clinical Support Assistant (CSA) position at Family Medicine at South Waterfront performs a variety of administrative or technical assignments of duties involving many different and unrelated processes, methods and administrative related tasks as instructed by clinic leadership. Occasional direct patient interactions. Works closely with and reports to clinic leadership and provides assistance with clinic and office tasks. Supports the activities of the clinic and works effectively with all clinic staff. Requires working in a confidential atmosphere, handling many complex projects at one time. Knowledge of and familiarity with OHSU facilities, resources, and personnel. This position requires someone who can solve problems and stay highly organized. High level written and verbal communication skills and the ability to stay calm under high pressure conditions and timelines. Function/Duties of Position Administrative Support Process incoming/outgoing faxes (labeling, records requests, upload refill requests, etc.) Scanning/Faxing DME paperwork management Track and stock patient paperwork and brochures, including OB Packets Incoming/Outgoing Mail Use of Microsoft Office—Outlook Letters – Track & Generate No Show and New Patient Letters General high-level clerical and project support Document legibly, concisely and accurately Clinical Support Assisting Back Office with exam room turnover Rooming patients Stock exam rooms and monitor for expired supplies In Basket support Maintains knowledge of life safety, patient safety, fire and electrical safety and disaster plan Sentact duties/compliance Assist with maintaining vaccine/supply inventory Required Qualifications High school diploma or equivalent, AND One year of experience with high volume contact with the public; OR 6 months of medical office experience, with high volume contact with patientsFluency in written and spoken English. Must be able to communicate effectively verbally and in writing. Excellent telephone communication skills. BLS/CPR within six weeks of hire and then maintained without interruption. Preferred Qualifications Fluency in written and spoken English. Must be able to communicate effectively verbally and in writing. Excellent telephone communication skills. Extensive computer skills including MS Office and Windows required. Excellent customer service skills, and ability to multi-task in a fast-paced environment required. Must be detail oriented and have good organizational skills. Must be able to demonstrate excellent customer service skills and communication skills, including both written and verbal. Must have good grammar skills. Must have a demonstrable record of reliable attendance, punctuality, and proven successful performance at past and present employers. Must be able to work both with a team and independently. Experience working with an electronic medical record system. Additional Details This position works in a busy environment with a lot of interruptions, multiple demands and people interactions. It requires dealing with noise and frequent interruptions within the work group. This position requires sitting for at least two hours at a time. Frequent intervals of walking significant cumulative distances (i.e. transporting specimens/supplies to other buildings, etc.) standing for long periods of time, and bending. Heavy use of computer and phones. Ability to occasionally lift and carry at least 25 lbs. Ability to speak clearly, demonstrate patience and understanding of customer needs. Must be able to deal with competing needs and priorities of internal customers. Significant use of personal computers, copiers, multi-line phones and fax machines. All are welcome Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

Responsibilities

The Clinical Support Assistant performs various administrative and technical duties for Family Medicine at South Waterfront, including processing mail, managing paperwork, and providing clerical support as directed by clinic leadership. This role also involves direct clinical support such as rooming patients, turnover assistance, and maintaining exam room supplies.