Clinical Support Clerk/Porter at 7NXT Health Group

Vancouver, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

28.74

Posted On

17 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Keyboarding 40wpm, Medical Terminology, Verbal Communication, Written Communication, Patient Transport, Clerical Support, Appointment Scheduling, Data Entry, Patient Registration, Medical Billing, Inventory Management, Reception Duties, Organization, Equipment Operation, Interpersonal Skills, Time Management

Industry

Description

Summary JOB SUMMARY:Reporting to the Patient Care Manager or designate and receiving work direction from the Clinical Nurse Leader(s), Charge Nurse(s) and Physician(s), the Clinical Support Clerk/Porter performs a variety of porter, clerical, secretarial and admitting functions for clinical area(s). Duties include transporting patients, equipment, and supplies; cleaning, stocking, equipment, cupboards, and carts. The Clinical Support Clerk/Porter assists with transmitting information to visitors, patients/clients, family members, hospital staff and other individuals by notifying or directing and transferring them to appropriate personnel or hospital locations; receiving and answering questions in accordance with established procedures. Schedules and books appointments and/or processes admissions/transfers/discharges by obtaining patient/client information, entering patient/client information into computerized registration and/or scheduling system, booking time slots and/or rescheduling appointments as required. Performs secretarial and clerical duties such as checking patient/client record in computerized registration and/or scheduling system for booking and test result information, sends/receives test results to appropriate health care personnel, performs reception duties, types, files and stores documents, enters and maintains data and orders supplies.QUALIFICATIONS:EducationGrade 12, two year's recent related experience, or an equivalent combination of education, training and experience.Skills and AbilitiesAbility to keyboard at 40wpm. Knowledge of medical terminology. Ability to communicate effectively both verbally and in writing. Ability to deal with others effectively. Physical ability to carry out the duties of the position. Ability to organize work. Ability to operate related equipment.Greets, screens as per established procedures and receives individuals entering clinical area, identifies who they are coming to see, answers questions, provides routine information, and escorts individuals to rooms, ensuring that all individuals have a positive experience. Transports patients and personal belongings as required to other units, diagnostic areas, or morgue with assistance, using appropriate equipment such as wheelchairs or stretchers. Stocks ward supply carts and completes paperwork for additional stock. Cleans equipment such as wheelchairs, IV Poles, linen carts, medication carts, and suction equipment. Performs general tidying in unit according to cleaning schedules, including cleaning cupboards, and shelves. Completes and fills ward supply requests such as picking up/dropping off specimens, supplies, and/or medications, vaccines and prescriptions and picking up miscellaneous items as requested and approved by the patient, Nurse, or Technician. Picks up equipment from Bio-Medical Engineering and delivers to appropriate location as directed. Picks up and delivers sterile equipment and locates missing equipment such as wheelchairs, lakeside carts, stretchers, and IV poles. Transports broken equipment for repair. Transmits information to and from hospital staff, physicians, patients/clients, family members, visitors and other individuals by notifying or directing and transferring them to appropriate personnel or hospital locations; and receiving telephone calls, emails and taking messages. Receives patient/client and/or physician/health care professional requests for patient/client appointments. Schedules and books patient appointments by entering patient/client information into computerized registration and/or scheduling system, booking a time slot, making follow-up appointments and canceling or adjusting patient appointments. Identifies concerns to physician/clinical staff as required. Contacts appropriate areas such as doctor's offices, community pharmacies, patients/clients, other clinical areas and departments or hospitals to confirm appointments, and provide or obtain documentation. Verifies patient/client record in computerized registration and/or scheduling system prior to visit/admission and ensures requested procedures are booked and results are in the system. Uploads patient/client records as needed. Assists with room set ups or moves. Performs admission/transfer/discharge duties as required by clinical area/site by interviewing patients, obtaining information such as personal details, completing a variety of standard forms such as medical insurance billing cards, entering information into the computerized Admission, Discharge & Transfer and/or Patient Care Administration System according to established procedures, printing out keyed data as required for consent form, explaining hospital policies and consent form, and obtaining signatures as required. Follows up on patient/client services such as diet tray orders, collection, tracking and storage of patient belongings, distributing/collecting patient/client surveys for completion, distributing and collecting research packages, collating and entering data; and picking up and delivering items to clinical area. Schedules patient/client appointments for diagnostic tests through the computerized registration and/or scheduling system in areas such as Radiology and the Laboratory and contacts patients/clients to provide pre-appointment instructions as appropriate. Maintains downtime procedures and reports in accordance with established procedures. Provides support as required by site for clinical area processes either electronically by contacting Switchboard or dialing appropriate phone numbers for actions for specified codes as per established procedures and guidelines. Types and/or maintains a variety of materials such as correspondence, memos, lists, reports, labels and medical billings from written drafts, revisions or dictating machines. Photocopies, scans, files, compiles, disassembles and distributes materials as required. Arranges meetings by performing duties such as booking rooms and equipment, typing and circulating notices and agenda, and taking and typing minutes. Enters information into various data bases. Generates operational statistical reports by collecting, extracting, entering, and compiling data and preparing or printing reports as per established procedures. As required, arranges transportation for patient required for transfer and/or appointments by methods such as contacting patient escort, family members or designated drivers pursuant to appointment times and other time schedules. Books hotel rooms for staff or patients when required. Maintains office supplies to pre-determined levels by performing duties such as identifying depleting stock, completing supply requisitions according to established procedures and forwarding to Stores. Stocks office supplies as required. Maintains tidiness of work areas by wiping down work stations, desk tops, and equipment as per established procedures. Monitors designated email boxes or voicemail and communicates information to supervisor or charge nurse regarding staff illness or absences from work. Transmits flow sheets to staffing. Performs other related duties as assigned. Job Accuracy Posting Flag The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A criminal record check may be required

Responsibilities

Performs a combination of porter and clerical duties, including transporting patients and equipment and maintaining clinical supplies. Manages administrative tasks such as scheduling appointments, processing admissions/discharges, and handling patient records.