Job Title: Clinical Support Officer
Location: Guisborough
Hours: Tuesday/Wednesday/Thursday – 8.30am-4.30pm with half an hour for lunch
Trust Location: North Tees & Hartlepool NHS Foundation Trust, -Tees Community Dental Service, Guisborough Primary Care Hospital, Northgate, Guisborough, TS14 6HZ

YOU’LL HAVE THE FOLLOWING SKILLS/EXPERIENCE:

· Data entry skills
· Microsoft Office package knowledge e.g., Outlook, Word, Excel
· NHS System Knowledge
· Excellent communication skills (verbal and written)
This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

· Following Trust policies and local protocols, to be the first point of contact either via telephone or email, establishing the nature of the enquiry and communicating/dealing with queries from service users and external agencies including patients, their representatives, General Dental Practitioners and NHS staff.
· Provide factual, non-clinical information to patients over the telephone and via written information.
· Working to deadlines for processing of information, including clinical letters, reports, referrals, booking of patient/survey/screening appointments and processing of paperwork for general anaesthetic/survey/screening sessions.
· Demonstrate empathetic and reassuring skills when dealing with anxious or distressed service users patients via telephone