Clinical Support Services Team Member at MedHealth

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clinic Administration, Telehealth Support, Appointment Booking, Waiting List Maintenance, Practice Management System Operation, Payment Collection, Invoice Processing, Correspondence Management, Record Keeping, Interpersonal Skills, Communication Skills, Attention To Detail, Time Management, Problem-Solving Skills, Computer Skills, Confidentiality

Industry

Hospitals and Health Care

Description

Company Description Access Psych offers qualified face-to-face and telehealth mental health support services to address a wide range of mental health issues and concerns. As part of the MedHealth group – a purpose-built collection of 22 industry leading health, medical and employment brands – and with more than 80 mental health clinicians, we deliver mental health support to meet the unique needs of individual clients and corporate customers Australia-wide. Work in your local community, with work from home options available. Our vision is to support people to live their best life by connecting people with the mental health support they need, when they need it. Why join us? A “promote from within” culture and secondment opportunities - every team member is supported to build a career, and to keep life interesting and challenging. Enjoy wellbeing support through Access Anniversary. Flexible and hybrid work arrangements tailored to your lifestyle. Accessible clinical supervision to help you reflect, grow, and feel supported. Guide and support from Area Manager. Seamless admin support from Clinical Support Services Team. Enjoy group-wide perks and programs as part of MedHealth. Dedicated professional development funding to support your learning and career advancement. Monthly peer-led development sessions, created by clinicians, for clinicians. Job Description We are seeking for candidate with experience in mental health or allied health clinic administration (highly desirable) who can cover Monday to Friday. The role can be based at Melbourne VIC, Newcastle NSW or Sydney NSW area. This is a hybrid arrangement - a mixture of working in the office and from home. Responsibilities: Supporting our national team of mental health clinicians to provide exceptional mental health support to individuals and businesses across Australia. Meeting and greeting clients who attend the practice. Answering and making phone calls in a prompt and courteous manner to book and reschedule appointments and maintain waiting lists Referral entry and allocation of service packs. Maintaining client details and appointments in the company’s practice management system Zanda. Collecting and managing client payments, processing Medicare rebates and processing invoices for third party payments Managing medical and business correspondence Actioning clinician requests promptly Completing record keeping tasks for the clinic Other duties consistent with the position where required and/or requested by management. Qualifications We are looking for an experienced, well presented, confident and friendly individual, with an exceptional telephone manner and positive approach to work. This is a perfect role for someone looking to secure a long-term administration role within a growing organisation. You will also have: Previous experience in mental health or allied health clinic administration is highly desirable; Allied Health qualifications are highly desirable for triage and risk assessment; Experience operating in fast paced, process driven businesses that deliver quality outputs in line with customer requirements; Under the direction of the CSS Team Leader, manage day to day workflow allocation to ensure tasks are completed within required timeframes; Excellent interpersonal and communication skills and the ability to maintain a pleasant and friendly working manner; A strong team player to support a growing team of clinicians as well as the Access Psych management team; Ability to work independently, efficiently, and effectively with a high degree of attention to detail; Excellent time management and problem-solving skills; Strong computer skills - familiarity with medical or health related practice management systems, Zanda, Outlook, Office and an understanding of Medicare, DVA and Workers Compensation is preferred; Self-motivated with ability to maintain a positive can-do attitude; Ability to treat all sensitive information with professionalism and confidentially; Demonstrated initiative and openness to learn. Additional Information Our values are always at the heart of the work we do every day: We build authentic relationships with clients that foster trust and confidence. We understand the challenges our clients face and approach them with compassion and understanding. Our team of expert mental health professionals are dependable and can be trusted to work toward the best interests of the client. We work with purpose, determined to find solutions that work for our clients, resolving their issues and concerns. At Access Psych, sameness is a myth. Access Psych acknowledges First Nations Australians as the Traditional Owners and Custodians of the land and sea upon which we work. We recognise their living cultural and natural landscapes and pay our respects to Elders past, present and emerging. We strive to maintain a workplace that fosters acceptance and respect for diversity. A workplace free of intolerance, discrimination, harassment and violence in any form. We recognise that sameness is a myth and seek to achieve equality throughout our business. If you would like to have a confidential discussion about the role [quoting REF9460E] or if you want to express of interest for a career with Access Psych, please contact our Talent Acquisition Advisor - Tammy on [email protected] or connect on LinkedIn: https://www.linkedin.com/in/tammy-tpt/. #AccessPsych You are welcome here. Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs. Leadership Opportunity: Yes Job Status: Full Time

Responsibilities

The primary duties involve supporting a national team of mental health clinicians by managing client interactions, scheduling appointments, handling payments, and processing administrative tasks using the company's practice management system. This includes meeting and greeting clients, managing correspondence, and actioning clinician requests promptly.