Clinical Support Specialist Shadyside at UPMC

Pittsburgh, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient Care, Scheduling, Administrative Tasks, Computer Skills, Phone Skills, Data Entry, Triage, Office Equipment Maintenance, Healthcare Knowledge, Radiology Information Systems, Pre-authorization Knowledge, Report Preparation, Appointment Scheduling, Communication Skills, Team Leadership

Industry

Hospitals and Health Care

Description

UPMC Magee-Womens Hospital is seeking a casual Clinical Support Specialist to support Women’s Imaging Shadyside! This position will work 7am to 3:30pm and 10:30am to 7pm shifts Monday through Friday, as well as rotating weekends. Hours and travel requirements are subject to change based on business needs. Under the general direction of the Manager/Coordinator, the Clinical Support Specialist III performs a broad range of clinical support services with an active customer interface, serving as a team leader and resource individual to ensure efficient provision of services. Duties will also include but are not limited to, greeting, and registering patients, rooming patients, triaging phone lines, scheduling appointments, supporting the staff with administrative tasks, and providing excellent customer service and patient care. Responsibilities: Maintain office equipment and inform appropriate personnel of service needs. Interact directly with patients, family members, staff members, and healthcare professionals. Utilize a computer system to enter, retrieve, edit, and print data as required. Answer work area telephones and triage calls as appropriate. Possess knowledge of pre-authorization requirements for imaging procedures. Possess in-depth knowledge of specific department functions (i.e., Scheduling, mammography screening program, file maintenance, etc.) Follow the mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the clinical care of any patient. Prepare departmental reports, forms, and miscellaneous forms as required. Obtain information and schedule examination appointments. High school graduate or GED equivalent. One year of previous experience in the use of computers, patient record maintenance, and/or reception is required. In-depth working knowledge of Hospital and Radiology Information Systems preferred. Knowledge of third-party healthcare coverage and billing requirements. Previous experience with scheduling (appointments, meetings, etc.) preferred. Previous medical office and/or healthcare work experience is preferred. Strong computer and phone skills are highly preferred. Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran.

Responsibilities

The Clinical Support Specialist performs a broad range of clinical support services, including greeting and registering patients, rooming patients, and scheduling appointments. They also support staff with administrative tasks and ensure excellent customer service and patient care.