Clinical Support Team Administrator

at  Norfolk Suffolk Foundation Trust

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people’s and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require

JOB DESCRIPTION/PERSON SPECIFICATION

Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

APPLICANT REQUIREMENTS

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions

MAIN DUTIES OF THE JOB

Supporting Clinicians and Management Team.
Compiling data reports and attending meetings.
Liaising with our service users and their families on a daily basis.
Reception duties.
Provide accurate, prompt and efficient secretarial/administrative support to the Clinical Team which may include spreadsheets including complex reports, data cleansing and completing HR tasks on Trust systems..
To raise agendas, take and process minutes for teams (across the locality)
Raise procurement requests.
Diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload.
Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.
Deal with correspondence and communication liaising, prioritising and co-ordinating with the team.
Deal with telephone calls and general enquiries and maintain an efficient message system co-ordinating with team members.
Provide non-clinical information to internal and external customers where necessary.
Ensure confidential information is retained and stored in line with Trust policy in an efficient and effective manner.
Provide cover for other administrative staff during holidays and sickness, across the Locality.