Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people’s and eating disorder services across Norfolk and Suffolk.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience

MAIN DUTIES OF THE JOB

You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to confidently and sensitively deal with telephone calls from individuals who may sometimes be distressed or upset.
You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining confidentiality are also essential.

Examples of some of the tasks that may be required to be undertaken by this role include:

• Writing correspondence to service users
• Booking appointments
• Use of Oracle
• Support with ESR including MSS forms
• Support with paperwork for supervision, sickness and return to work meetings.
• General admin support to wider clinical team and team manager
• Liaising with other teams.
• Other appropriate admin duties, as directed, being adaptable and flexible to service needs and changes across the care group.

Previous administration experience is essential. Full training will be given.

DETAILED JOB DESCRIPTION AND MAIN RESPONSIBILITIES

Please see attached job description and person specification attached which outlines the role and the requirements of the role.