CLINICAL SUPPORT TEAM REPRESENTATIVE at Nevada Health Centers I

Las Vegas, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

17.5

Posted On

27 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Time Management, Data Entry, Electronic Health Records, Multi-line Phone System, Patient Documentation, Referrals Support, Prior Authorizations, Medication Refill Requests, Appointment Scheduling

Industry

Hospitals and Health Care

Description

POSITION SUMMARY The Clinical Support Representative serves in a support role to providers and medical staff assuring patient clinical needs are addressed in a timely manner. This position is responsible for supporting patients with referrals, provider communication, prior authorizations, and medication refill requests, appointment scheduling and other needs that require clinical actions. The position works in a support services environment and communicates with patients over the telephone. Nevada Health Centers is an employer of choice and offers comprehensive benefits, including but not limited to: * Competitive compensation, with annual merit increases * Company sponsored PPO medical plan and buy-up option, vision and dental plans * 403(b) retirement plan with employer match * Generous time-off policy, and ten (10) paid holidays plus one (1) float holiday * Company paid life/AD&D and long term disability policies ESSENTIAL DUTIES AND RESPONSIBILITIES * Provides exceptional customer service to both internal and external customers. * Monitors and directs incoming calls in a timely manner. * Maintains appropriate communication and good interpersonal skills with supervisors, staff, providers and patients to ensure coordinated efforts and provisions of high-quality service. * Works closely with providers to receive guidance and instruction for patient care follow-up. * Attend required meetings and participate in committees as requested. * Completes appropriate patient documentation in electronic medical records. * Follows all policies and procedures and appropriately report concerns and patient issues as well as procedures for personal requests. * Alerts for ways to improve customer service, improve patient flow REQUIRED QUALIFICATIONS * High school diploma or general education degree (GED) * 6 months experience in a customer service role * Strong communication skills including written and verbal communication PREFERRED QUALIFICATIONS * English/Spanish fluency * Demonstrated proficiency with computer programs and data entry, experience with Electronic Health Records highly preferred * Previous experience using a multi-line phone system * Ability to manage time effectively EQUAL OPPORTUNITY STATEMENT Nevada Health Centers will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation, gender identify and expression or any other category protected by law. AMERICANS WITH DISABILITIES ACT (ADA) STATEMENT Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; stoop, kneel, or crouch. The employee must regularly lift and/or move up to 20 pounds.

Responsibilities

The Clinical Support Representative supports providers and medical staff by addressing patient clinical needs promptly, handling tasks like referrals, prior authorizations, and medication refill requests via telephone communication.