Clinical Support Trainer at Wellpath

Louisville, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

End-User Training, Technical Support, Software Applications, Training Material Creation, User Manuals, Onboarding, Documentation, Knowledge Base Maintenance, Client Issue Response, Implementation Materials, Functional Specifications, Technical Specifications, Operating Documentation, Process Research, Communication Skills, PC Knowledge

Industry

Hospitals and Health Care

Description

You Matter • Make a difference every day in the lives of the underserved• Join a mission driven organization with a people first culture• Excellent career growth opportunities Join us and find a career that supports:• Caring for overlooked, underserved, and vulnerable patients• Diversity, equity, inclusion, and belonging• Autonomy in a warm team environment• Growth and training Perks and Benefits In addition to comprehensive benefits including medical, dental, vision, paid time off, and 401k, we foster a work, life balance for team members and their family to support physical, mental, and financial wellbeing including: • DailyPay, receive your money as you earn it! • Tuition Assistance and dependent Scholarships• Employee Assistance Program (EAP) including free counseling and health coaching• Company paid life insurance• Tax free Health Spending Accounts (HSA)• Wellness program featuring fitness memberships and product discounts• Preferred banking partnership and discounted rates for home and auto loans *Eligibility for perks and benefits varies based on employee type and length of service. Why Us Now is your moment to make a difference in the lives of the underserved. If there is one unifying characteristic of everyone on our team, it is the deep desire to make a difference by helping society's most vulnerable and often overlooked individuals. Every day we have the distinct honor and responsibility to show up with non-judgmental compassion to provide hope and healing to those who need it most. For those whose calling it is to serve others, now is your moment to join our mission to provide quality care to every patient with compassion, collaboration, and innovation, to live our mantra to “Always Do The Right Thing!”, and to collectively do our part to heal the world, one patient at a time. How you make a difference The Clinical Support Trainer is responsible for providing end-user training and technical support for software applications, ensuring users are equipped to utilize these tools effectively. This role involves acting as a conduit for collecting end-user feedback on applications and advocating for their needs and requirements within the region. By facilitating communication between users and developers, the Clinical Support Trainer helps to ensure that software solutions meet user expectations and improve operational efficiency. Key Responsibilities Provide end-user training and technical support for software applications, including creating training materials and user manuals, and training new employees during onboarding. Document support calls, maintain a knowledge base of common problem resolutions, and respond to client issues within timeframes based on the severity of the problem. Develop and maintain implementation materials and processes for software applications, ensuring smooth deployment and integration. Write and maintain functional and technical specifications and operating documentation, while researching operational processes to identify solutions for problem resolution and efficiency improvement. Maintain the confidentiality of inmate information in accordance with CCS policy, facility policy, and professional association standards, and post orders per site contract, if applicable. Qualifications & Requirements Education Clinical/Nursing Background. Experience 3+ years in a Clinical support roll or 2+ years in a Correctional Healthcare Roll. Current knowledge of PC’s, Windows Operating Systems and Microsoft Knowledge. Excellent written and verbal communication skills. Ability to speak and train comfortably, with technical and non-technical users. Licenses/Certifications Must obtain and maintain security clearance. We are an Equal Employment Opportunity Employer We are committed to fostering, cultivating, and preserving a culture of uniqueness. We celebrate a variety of backgrounds and are committed to creating an inclusive environment for all employees. We encourage you to apply! If you are excited about a role but your experience doesn’t seem to align perfectly with every element of the job description, we encourage you to apply. You may be just the right candidate for this, or one of our many other roles. Deadline to apply to this position is contingent upon applicant volume. Those positions located in Colorado will have a specific deadline posted in the job description. We are an Affirmative Action Employer in accordance with applicable state and local laws.

Responsibilities

The Clinical Support Trainer is responsible for providing end-user training and technical support for software applications, ensuring users can utilize these tools effectively. This role also involves gathering end-user feedback and advocating for their needs to developers to improve operational efficiency.