The Clinical Systems & Technology function provides operational leadership for the clinical business ownership of clinical technology, automation, and clinical reporting across the organisation. The role contributes to and helps deliver the clinical roadmap, governance, and adoption of core clinical platforms (including Veeva and Obvio), supports the identification and adoption of clinical AI use cases and contributes to the definition and delivery of standardised, regionalised clinical reporting and KPIs for Clinical Operations.

A key aspect of this role is the ability to work cross-functionally to project manage clinical systems and technology initiatives from requirements through to adoption, coordinating across QA, IT, Biometrics, PM, Medical, BD/OSL, and Operations/Clinical Services leadership.

This position also supports the translation of clinical business needs into IT-compliant technology solutions, helps remove operational inefficiencies, and drives adoption and compliance across clinical systems and platforms.

Responsibilities:

Operations & Governance

- Support and/or own (depending on level) clinical technology business processes end-to-end, including build, materials, and training.

- Align and engage stakeholders across functions and regions; contribute to or govern system decisions and ensure IT-compliant deployment.

- Monitor compliance and contribute to continuous review of operational efficiency across platforms within the function's remit.

- Partner with QA and IT to support or ensure compliant technology deployment across clinical systems.

- Translate business needs into IT requirements and solutions, identifying and removing operational inefficiencies across clinical systems and workflows.

AI Tools & Automation (Clinical Use Cases)

- Lead the identification, prioritisation, and definition of clinical AI use cases in partnership with IT, translating clinical operational needs into transparent requirements and ensuring solutions are fit for purpose.

- Govern the clinical AI and automation roadmap, ensuring initiatives remain aligned to clinical operational priorities and that the pipeline of use cases is regularly reviewed and updated as the capability matures.

- Drive clinical adoption, training, and change management for AI tools and automation

Clinical Reporting (Critical)

- Define and maintain standard clinical reporting requirements and consistent, regionalised KPI metrics for Clinical Operations.

- Act as a business stakeholder for the centralised IT reporting team, specifying requirements for dashboards, data model inputs, and report outputs.

- Validate, interpret, and govern the use of clinical reporting outputs (e.g., Power BI dashboards) to ensure they meet operational and compliance needs.