SUPPORT THE DIGITAL BACKBONE OF HEALTH CARE BY JOINING HCRG CARE GROUP AS A CLINICAL SYSTEMS TECHNICIAN AND HELP ENSURE THE SMOOTH OPERATION OF OUR VITAL CLINICAL TECHNOLOGIES.

At HCRG Care Group, we’re proud to be a trusted provider of NHS services across the country. As our organisation continues to grow, we’re investing in strengthening our digital capabilities to better support patients and clinicians alike. We are now seeking a detail-oriented and technically proficient Clinical Systems Technician to join our Clinical Systems team.
Working as part of a friendly and supportive team of seven, you’ll play a key role in the support and day-to-day maintenance of our clinical systems estate, with a particular focus on SystmOne and associated technologies.
This role is predominantly remote working which offers greater flexibility and improves work-life balance, something that we are passionate about as an organisation.
Main Responsibilities

As the Clinical Systems Technician in (SystmOne), your main responsibilities will include:

• Daily use of our ITSM software and MS Teams to manage requests for support, updating requests with detailed investigation and resolution steps.

Under the direction of the Clinical Systems Compliance Lead, input into development of a detailed Knowledge Base to assist end users in their use of technology.

• Undertake routine configuration changes to relevant clinical systems including letter template and diary changes.
• Attend and actively contribute to team meetings and service development initiatives.
• Assist end users in their use of relevant technologies, walking through how to complete tasks within the relevant systems, signposting them to training materials as necessary.
• Provide specialist input into record management issues, including undertaking record merges, and liaising with the National Back Office on record management issues as appropriate.
• Investigate errors and system issues methodically, liaising with suppliers as necessary to resolve and ensuring our Knowledge Base is updated with details of the issue and resolution.
• Assist with major incidents, updating end users, and escalating major issues identified to Clinical Systems Leadership, following established procedures.
• Assist with testing new functionality as required, reviewing supplier release notices and summarising changes to the team.
• Assist with configuration for major projects, and audit activities as required and directed by the Clinical Systems Compliance Lead.

A full list of role responsibilities can be found in the attached Job Description.
The Ideal Candidate

The ideal candidate will have the following essential criteria:

• A good understanding of information governance and record keeping principles, relating to health and special category data.
• Customer Service/Facing experience, such as Service Desk Operative
• Experience working with SystmOne in either a testing or configuration role
• Analytical, methodical approach to problem solving
• Evidence of continued professional development
• Excellent interpersonal skills

A full list of essential criteria can be found in the attached job description.
About The Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website’s privacy policy.
Package Description
As a Clinical Systems Technician in (SystmOne), you’ll be part of our valued team at HCRG Care Group.

You will feel valued as a Clinical Systems Technician in (SystmOne) within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• £30,000 annual salary with group pension
• The flexibility of remote working
• Private medical insurance with fast access to the most used specialists including for musculoskeletal problems and for mental health support – at locations across the country
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

• Daily use of our ITSM software and MS Teams to manage requests for support, updating requests with detailed investigation and resolution steps