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Clinical Triage Specialist at Eye Health America LLC

Fort Myers, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Ophthalmic Technician, Conversational Skills, Problem-solving Skills, Patient Advocacy, Patient Confidentiality, Phone Triage, Clinical Communication, Patient Education, Record Maintenance, Surgical Questions, Prescription Questions, Emergent Eye Issues, Scheduling Appointments, Adverse Events, Inbound Calls, Outbound Calls

Industry

Medical Practices

Description

Description Eye Health America is looking for a trained ophthalmic technician who would like to apply their clinical knowledge to help patients in a hybrid remote capacity. The ideal candidate has spent at least 2 years working with patients inside an eye care clinic and has strong conversational and problem-solving skills. Job responsibilities: Take inbound patient calls related to: Prescription questions Pre-surgical and post-surgical questions Adverse events related to surgeries and prescriptions Triaging emergent eye issues and scheduling urgent appointments Place outbound calls related to: Patient voicemails with clinical questions Directives from in-clinic providers and staff on clinical communication to patients Patient educational programs Input and maintain accurate and up-to-date patient records, including demographic information Serve as an advocate for patients, addressing their concerns and ensuring their needs are met Maintain patient confidentiality in accordance with healthcare privacy laws (e.g.,HIPAA) Benefits: As a team member at Eye Health America, you'll enjoy: Medical, Dental, Vision, Short-term Disability, Long-term, Disability, Life Insurance, etc. Matching 401(k) Wellness Program Paid Vacation & Holidays Training/Advancement opportunities Requirements COA certification required. Phone triage experience preferred.

Responsibilities

The Clinical Triage Specialist will take inbound patient calls regarding prescriptions, surgical questions, and emergent eye issues while also placing outbound calls for patient education and clinical communication. They will maintain accurate patient records and advocate for patient needs.