Clinician Services Engagement Associate at BIOCLINICA INC DBA CLARIS

Budapest, Central Hungary, Hungary -

Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

0.0

Posted On

01 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clinical Research, Customer Service, Project Management, Data Entry, Report Generation, Database Management, Technical Support, Problem Solving, Communication, Organizational Skills, Time Management, GCP Knowledge, FDA Regulations, eCOA Platform, Relationship Management, Risk Mitigation

Industry

Biotechnology Research

Description

Clario is a 50+ year old company that delivers industry leading clinical trial endpoint technology solutions. The future of clinical trials is vibrant, with new technologies revolutionizing what’s possible. From new trial modes to faster and integrated evidence and findings, our innovative clinical trial solutions mean we can unlock better evidence. The Clinician Services Engagement Associate plays a pivotal role in managing communication and coordination between clinical research sites and internal stakeholders to ensure the successful preparation and completion of clinical assessments, in alignment with the project-specific scope of work. This position requires regular interaction via calls and emails to support sites, deliver training, and address inquiries. The successful candidate will provide high-quality customer service while ensuring all assessment-related activities are completed on time and in accordance with client expectations. What we offer: Competitive compensation Attractive benefits (security, flexibility, support and well-being) Engaging employee programs Hybrid working from our new central Budapest offices OTP Szép Card What you'll be doing: Collaborate with external customers, such as clinical research sites, and internal teams, including Clinical Science and Clinician Services, through calls and emails to ensure successful delivery of services as outlined in the clinical assessment scope of work. Ensure the Company standards and expectations in the Clinician Services are met and adhered to as measured by visit availability, wait times, clinician utilization, and safety reporting compliance. Manage multiple clinical trials simultaneously while ensuring that assessments are scheduled, initiated, and completed following the study protocol requirements and design. Provide study administrative support such as data entry, report generation, and database management. Develop and maintain positive relationships with study participants, healthcare professionals, and other stakeholders. Provide basic technical support for hardware, software, and network issues to sites, as needed. May develop project-specific manuals for the Assessment Solutions team as outlined in the study scope of work to ensure contracted services are clearly outlined as required. Independently investigate, resolves, and/or escalates issues to the appropriate internal team members. Assist with the onboarding of new clinical research sites by helping with tasks such as site training, testing of equipment, and mock assessments. Monitor query notification and resolution process with sites to ensure and protect data integrity. Monitor reports to track subject visits and ensure compliance with risk reporting processes. Review protocols to support custom report generation for monitoring and tracking of data captured in The clinical eCOA system. Develop and implement new strategies to mitigate any risk that could lead to study protocol deviation. Monitoring for the alerting of Investigators/Sites, Clients, and the Clinical Science team and designated personnel when a patient risk has been reported and ensuring that the risk has been acknowledged by both the Investigator/Site and Client. May assist with the development of site-facing IR documents as well as internal project plans specific to the Assessment Solutions services provided as detailed in the project scope of work. What we look for: At least 2 years of previous clinical research trial or related experience. Experience working directly with sponsors and sites with a proven record of successfully managing clinical assessment-related projects and a comfort level supporting stakeholders via phone calls. Experience working with psychiatric (e.g. depression, anxiety) indications is a plus. Must possess basic knowledge of the clinical trial process, GCPs, FDA, regulations, and related clinical terminology. Knowledge of IRB regulations is a plus. Proficient in using office management software with the ability to manage databases, generate reports, and analyze data. Experience with an eCOA platform is a plus. Technical skills and ability to troubleshoot hardware, software, and network issues. Ability to work independently and cross-functionally in a fast-paced environment and support multiple projects concurrently. Excellent organizational, prioritization, and time management skills. Excellent communication and problem-solving skills. EEO Statement Clario is an equal opportunity employer. Clario evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic. Clario Privacy Policy Clario delivers the leading endpoint technology solutions for clinical trials. Through experience gained from over 19,000 clinical trials delivered in support of 870 regulatory approvals, Clario fuses scientific expertise and global scale into the broadest endpoint technology platform to enable pharmaceutical, biotech and medical device partners to transform lives. Through Trial Anywhere™, Clario has mastered the ability to generate rich evidence across all trial models: decentralized, hybrid and site-based clinical trials. With 30 facilities in nine countries across North America, Europe and Asia Pacific, Clario’s global team of science, technology and operational experts has been delivering the richest clinical evidence for nearly 50 years.

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Responsibilities

The Clinician Services Engagement Associate manages communication and coordination between clinical research sites and internal stakeholders to ensure successful clinical assessments. This role involves providing high-quality customer service and ensuring all assessment-related activities are completed on time.