Clinics Reception & Administration – Health & Rehab Clinics at University of Queensland

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

80606.0

Posted On

12 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administration, Reception, Scheduling, Invoice Processing, Record Keeping, Team Collaboration, Attention to Detail, Communication, Empathy, Confidentiality, Planning, Microsoft Office, Practice Management Software, Email Applications, Internet Technologies

Industry

Higher Education

Description

School of Health and Rehabilitation Sciences / Health and Rehabilitation Clinics Part time (60% FTE), permanent position Base salary will range from $76,025 - $80,606 + 17% Superannuation (HEW Level 4) Based at our vibrant St Lucia campus Do you thrive in a busy client-facing position? Do you enjoy variety in your workday with a wide range of responsibilities? Would you like to work in an environment where your work truly makes a difference, with clients who genuinely appreciate the services we provide? If the answer is yes, we have the perfect position for you! About This Opportunity We are seeking a highly motivated, client-focused Clinics Reception and Administration Assistant to join our School of Health and Rehabilitation Sciences. In this role, you will join our friendly and supportive Health and Rehabilitation Clinics team to deliver exceptional customer service on our reception, servicing a diverse client base including children, families and the elderly. You will be a dynamic administrator, providing high level support in the day-to-day functioning of the clinic and the team. If you are looking for security and flexibility, this permanent, part-time position is ideal. To support the clinics operating hours, and to give you a better work-life balance, we are looking for an experienced administrator who would enjoy working shorter days from Monday to Thursday (i.e. 8am – 2pm daily, equalling a total of 21.75 hours per week). Key responsibilities will include: Providing reception services to prospective and current clients of the clinics. Coordinating the scheduling of prospective and existing clients within the School’s clinics. Providing clients with accurate information regarding the clinics’ services. Processing invoices and payments, maintaining electronic records and monitoring client accounts. Working collegially and collaboratively, prioritising your workload such that team and individual goals are met. Undertaking a range of support tasks for the clinics such as restocking and ordering. About You Completion of a diploma level qualification or Certificate IV with relevant work-related experience, or an equivalent combination of relevant experience and/or education/training. Demonstrated experience working in a customer service position with a focus on administrative and reception responsibilities in a health care setting. Demonstrated experience in the use of computer applications and other technology relevant to the position such as the Microsoft Office suite of programs, email and messaging applications, internet-based technologies and practice management software. Be responsible for planning your own workload to ensure that the needs of the clinics are met, whilst allowing for fluctuations in workload. Undertakes all tasks with a high level of accuracy and attention to detail. Readiness to represent the School in a professional and courteous manner and according to contemporary standards of a health service in a high volume/pressure environment. Aptitude for communicating with clients and students, showing appropriate levels of empathy, respect and confidentiality whilst providing a high level of customer service. Capacity to take recreational leave around the operational requirements of the School’s clinics operating times (unless pre-approved or in exceptional circumstances). Ability to work a part-time fraction of 60% FTE which equates to 21.75 hours per week across Monday to Thursday. Appointment to this role is subject to the successful completion of relevant pre-employment checks which will include: verification of the right to work in Australia (employer-sponsored work rights are not available for this appointment), a criminal history check, and mandatory immunisations. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements. About UQ Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as: Up to 26 weeks paid parental leave or 14 weeks paid primary caregiver leave 17% superannuation and 17.5% annual leave loading Flexible working arrangements, wellness programs and access to UQ Sports facilities Affordable parking and on-campus childcare options Opportunities for career development and progression such as UQ Study for Staff Questions? For more information about this opportunity, please contact Kathryn Bulmer, Practice Manager – SHRS Clinics, at k.bulmer@uq.edu.au. For application queries, and to request the position description of this role, please contact talent@uq.edu.au stating the job reference number (below) in the subject line. Want to Apply? We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload: Resume Cover letter summarising how your background aligns to the ‘About You’ section Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent, particularly from Australia’s First Nations Peoples. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact talent@uq.edu.au. Other Information UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role. Applications close Monday 26 January 2026 at 11.00pm AEST (Job Reference Number: R-59767). Please note interviews will be held the following week (w/c 2 February) during standard business hours. The University of Queensland (UQ) acknowledges the Traditional Owners and their custodianship of the lands on which UQ is situated. We pay our respects to their Ancestors and their descendants, who continue cultural and spiritual connections to Country. At the University of Queensland, we are proud to be one of Australia’s leading research and teaching institutions, consistently ranking among the top 50 universities worldwide. As a member of the prestigious Group of Eight (Go8) universities, UQ is widely recognised for its intensive focus on research and teaching excellence – evidenced by our numerous accolades including more teaching awards than any other Australian University and reflected in UQ being the number one recipient of ARC Fellowships and Awards nationally across all scheme years (totalling 452 awards worth $339 million). Our state-of-the-art facilities, libraries, and cutting-edge research centres offer unparalleled opportunities for academic and professional growth. With five faculties, a number of globally recognised research institutes, and over 100 research centres, we attract an interdisciplinary community of more than 7000 staff, supporting more than 55,000 current students from over 137 countries. UQ is dedicated to supporting the career aspirations of our students and staff. Our comprehensive career services provide personalized guidance, skills development, and networking opportunities to help you achieve your professional goals. Whether you are a student seeking internships and job placements or a staff member looking for career advancement, UQ is here to support you every step of the way. UQ values equity, diversity and inclusion and seeks to reflect the broader community by attracting and retaining high-quality staff from a range of backgrounds. Our commitment to equity, diversity, and inclusion aims to ensure that everyone at UQ feels valued and empowered to achieve their full potential. We are particularly interested to hear from people who bring diversity to UQ – whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability. Whether you are a recent graduate, an Academic, or an experienced professional, UQ offers a wide range of opportunities to help you grow and succeed. Explore our current job openings, discover our programs, and become part of a community that is dedicated to creating lasting, meaningful impact for the communities in which we live and work. For more information about working at UQ and our employee benefits (such as generous leave provisions, 17% superannuation, flexible working arrangements, and health and wellness discounts) please visit Why Work at UQ.

Responsibilities

The role involves providing reception services and coordinating client scheduling within the clinics. Additionally, the assistant will process invoices, maintain records, and support the clinic's daily operations.