We’re looking for a “bilingual” expert who is fluent in both our product’s deep technical details and the needs of our client-facing teams. This isn’t just a support role; it’s a chance to be the central hub of product knowledge, the go-to guru who empowers our entire organization to succeed.

SUMMARY OF ROLE

As our Product Specialist, you are the central nervous system for product knowledge within the company. Reporting to the Product team, you’ll empower our sales and customer success teams with expert guidance, triage critical issues, and serve as the essential link that ensures our business runs on expertise.

YOUR IMPACT & WHAT YOU’LL DO

This is a role defined by influence and expertise. You are the force multiplier who makes every client-facing team smarter, faster, and more effective.

• Be the Ultimate Product Guru: Serve as the main point of contact and subject matter expert for all complex product questions, escalations, and troubleshooting from our internal teams.
• Empower Our Frontline Teams: Host regular “Product Office Hours” and provide on-demand solutions, turning frontline challenges into moments of clarity and confidence.
• Shape Product Quality: Triage, analyze, and prioritize incoming bug reports and feature requests, acting as the first line of defense in our product development lifecycle.
• Accelerate Problem Solving: Collaborate directly with Product Managers and Engineers to investigate and resolve escalated issues, translating frontline feedback into actionable insights.