Closures Agent at Nottingham City Council

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

26409.0

Posted On

21 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Numerical Skills, Attention to Detail, Account Reconciliation, Customer Service, Process Improvement, Collaboration, Communication, Problem Solving

Industry

Government Administration

Description

Organisation: Leicestershire County Council Work Location: Leicestershire County Council, County Hall, Glenfield, Leicester LE3 8RA Worker Category: Hybrid Worker Salary: £25,995 - £26,409 per annum (pro rata for part time) Working Hours: Monday - Thursday 8:30 - 17:00 and Friday 8:30 - 16:30 Contract Type: Permanent Closing Date: 1st February 2026 Interview Date(s) TBC Are you looking for a rewarding career where you can make a difference? 25 days Annual Leave + 8 Bank Holidays Attractive Local Government Pension Scheme EMSS are looking for x1 Full time Closure Agent About the Role The role is ideal for candidates with strong numerical skills, excellent attention to detail, the ability to reconcile accounts accurately, and a commitment to delivering high-quality customer service. Account Reconciliation: Ensure timely and accurate reconciliation of care accounts to produce reliable final account balances. Ownership of Queries: Take full responsibility for investigating and resolving queries from both internal business areas and external customers, maintaining clear and professional communication throughout. Process Improvement: Contribute to the development and implementation of new processes and procedures to enhance the efficiency and effectiveness of the finance function. Collaboration: Work closely with colleagues across departments to ensure smooth financial operations and support cross-functional initiatives. About You To apply for this post, you must be able: To retrieve, analyse and provide accurate and relevant information to enable the resolution of issues, cases and complaints in a timely, sensitive and effective manner. To telephone service users / personal representatives / deputy and/or customers, and / or issue guidance, letters and/or emails to resolve any queries received. To undertake reconciliations of finance information from various sources, investigate and take corrective action. To record all actions undertaken and relevant information on the appropriate record, including service user finance case file. To provide relevant information as directed by their manager for the preparation of performance reports. To ensure that financial regulations are appropriately complied with, and the accuracy and integrity of the financial and line of business systems and general ledger is maintained and the appropriate reconciliations are undertaken accurately and within the required deadlines. You must also have an understanding of, and commitment to, equality, diversity and inclusion. In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. Interested in Flexible Working? We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc. Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site. For more information or an informal discussion, please contact: Warren Dukes - Account Closure Supervisor Telephone: 0116 3051692 Email: warren.dukes@leics.gov.uk How to Apply Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme. To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support. By applying for this post, you agree to our Terms and Conditions. About Leicestershire County Council Leicestershire County Council is a Disability Confident, Menopause Friendly, Mindful Employer, Fostering Friendly, Forces Friendly, and Cycle Friendly organisation. In August 2021, we also signed up to the Race at Work Charter. We are strongly committed to promoting equality and opportunity, championing employee wellbeing and investing in staff training and development. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. For further information on what it’s like to work for us and the benefits we offer, please refer to the following: Our Recruitment Process Our Organisational Values Our Employee Benefits Working for Us

Responsibilities

The role involves ensuring timely and accurate reconciliation of care accounts and taking responsibility for investigating and resolving queries. Additionally, the agent will contribute to process improvements and collaborate with colleagues across departments.