Internet2 is a non-profit, member-driven advanced research and higher education technology organization. Founded in 1996, Internet2 provides and delivers mission-critical technology services and programs. Internet2’s core infrastructure components include the nation’s largest and fastest network, and cloud and security services that are influenced, customized, and designed to address the unique needs of technology leaders in research and education (R&E). Internet2 serves and supports U.S. higher education institutions, federal government agencies, regional and state education networks, leading industry providers, and international R&E network partners across more than 100 countries. Internet2 programs advance opportunities to convene, collaborate, and innovate.

POSITION SUMMARY

Internet2 is seeking a skilled and experienced Cloud Application System Administrator to manage, monitor, and optimize our cloud-based applications and infrastructure. This role is ideal for someone passionate about cloud technologies, feature management including AI, managing user life-cycle, group management, access control, and enabling secure integrations with additional services.

QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Technology (may also be a similar field) or related experience
• 5+ years of experience in cloud administration
• Proficiency administering cloud platforms (Microsoft 365, Google Workplace, Zoom, Box, etc.) and related services
• Strong understanding of Identity and Access Management concepts and practices
• Strong written and verbal communication skills
• Ability to document and communicate new technologies and features for user adoption
• Excellent customer service skills
• Excellent problem-solving skills
• Ability to work independently in a remote team environment

PREFERRED SKILLS

• Experience in higher education or research-focused organizations
• Experience working with Cloud Applications and enabling SAML SSO with the InCommon Federation
• Knowledge of Identity and Access Management (IAM), SSO, SAML, OIDC and federated authentication and authorization
• Understanding of compliance frameworks (e.g., NIST, HIPAA, FERPA)

• Administer and support a portfolio of cloud-hosted applications including but not limited to Microsoft 365, Google Workplace for Education, Zoom and Box.com
• Provide leadership for other Cloud applications and other Cloud Service Administrators across Internet2
• Provision and deprovision users and groups as necessary
• Understanding of Internet concepts such as Networking, TCP, UDP, DNS, SMTP, DKIM, SPF, and DMARC
• Monitor performance, availability, and security of cloud services and applications
• Collaborate with development and operations teams to ensure seamless integration and performance
• Troubleshoot and resolve cloud infrastructure and application issues
• Maintain documentation for cloud environments including configurations, administration best practices, user documentation and maintenance procedures
• Ensure compliance with security policies and best practices
• Document disaster recovery planning and execution for cloud services
• Stay current with emerging cloud technologies and recommend improvements