Cloud DevOps & Security Engineer (Healthcare Platform) at Liberty Companies LLC

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cloud, DevOps, Security, GCP, CI/CD, IAM, Observability, Backup, DR, MDM, HIPAA, API Management, Secrets Management, Network Security, Infrastructure-as-Code, Policy-as-Code

Industry

Description

Company: Helper Heroes Website: https://helperheroes.com/ Position: Cloud DevOps & Security Engineer (Healthcare Platform) Schedule: U.S. timezone (Remote; Full-time) About Us: At Helper Heroes PH, we’re on a mission to provide exceptional care and support to home care agencies in America. We believe in creating a true partnership where our employees act and feel like a true member of the American team they are matched with. Our goal is to help them create a compassionate, innovative, and efficient care experience for their clients and their families. To achieve this, we’re looking for a Hero to join our team and help us shine even brighter! About You: What sets us apart is YOU. You’re not just any virtual team member—you’re a Hero! If you’re passionate about making a difference, have a knack for organization, and thrive in a fast-paced, mission-driven environment, you’re who we are looking for. If you’re the kind of person who loves tackling behind-the-scenes tasks with a smile, ensuring that our clients' caregivers and clients receive the best possible support, apply today! Job Overview: Mission: Make the platform reliable, secure, observable, and fast. You own GCP foundations, CI/CD, zero-trust access, data segregation (MedBridge vs. Assisting Hands), and everything needed for survey-ready compliance. Key Responsibilities: GCP tenancy & segregation: Provision org/folders/projects that separate MedBridge and Assisting Hands; enforce least privilege (IAM), VPC-SC, and per-env (dev/test/prod) boundaries. Secrets & identity: Centralize secrets (Google Secret Manager), broker service accounts, short-lived creds; SSO/SAML for admins; device posture checks for iPad and laptops. CI/CD: GitHub Actions pipelines (lint, unit, infra test, deploy to Cloud Run/Functions), recipe promotion gates, policy-as-code (OPA/Conftest) for infra changes. Observability: Cloud Logging/Monitoring, uptime checks for all crown-jewel services, SLOs/SLIs (error rate, latency, freshness), alerting to TigerConnect and on-call. Backup & DR: Define RTO/RPO for data stores (BigQuery, Workato metadata exports, Redox message archives); test restores quarterly; immutable storage for audit artifacts. Endpoint & MDM: iPad/iPhone/Mac fleet hardening, OS patch policies, lost device revoke, application allow-lists; wifi/VPN posture rules. Security & HIPAA: BAAs in place; audit trails, access logs, ePHI encryption in transit/at rest, DLP policies, least-privileged service routing; vendor risk reviews. Edge reliability: Handle “integration sprawl” with API gateways, quotas, caching where safe, and graceful degradation plans to prevent missed visits or delayed claims. Cost & performance: Set budgets/alerts, capacity plans, and autoscaling profiles; tag costs by service line. Must-have 5+ years in Cloud/DevOps/SRE, with regulated workloads (HIPAA/HITRUST, SOC2). Proven CI/CD buildouts, infrastructure-as-code (Terraform) and policy-as-code. Strong IAM design, network security, secrets management. Observability design with actionable SLOs, on-call experience. Nice to have Experience with iOS/iPadOS MDM in clinical settings; Apigee or equivalent API management; threat modeling for healthcare. Key Performance Indicator: Success metrics (first 90 days) Org-level guardrails live; zero shared resources between entities; all prod services behind least-privilege IAM. SLOs published for crown-jewels; alert fatigue score trending ↓; MTTR < 30 min. Quarterly backup/restore drill passed; RPO/RTO documented and met. Device compliance ≥ 95%; no PHI on unmanaged devices; encryption enforced. 30/60/90 plan: 30: Stand up org/identity, network, secrets, CI/CD skeleton; baseline monitors; budget alerts. 60: Hardening (WAF/Cloud Armor), SLO dashboards, backup jobs, MDM roll-out, break-glass accounts & drills. 90: Full runbooks, chaos/DR exercise, pentest kickoff, cost/perf reviews, and continuous compliance reporting. Collaboration & Ways of Working Documentation first: Every integration, policy, and change has a markdown runbook and “cut-and-paste” sections for operations. Change management: Git-based PRs with approvals, staging → prod promotions, and rollback procedures. Just Culture: Blameless postmortems; AIL gates prevent risky automation from harming patients, revenue, or compliance. Segregation by design: No shared databases, file buckets, or pipelines between MedBridge and Assisting Hands; separate secrets and keysets. Stakeholders: CEO (Ops), CNO Tamekia (Clinical), Linda Clark RN (Quality/Compliance), Outsourced IT/PM; plus Pharmacy lead for cold-chain exceptions. Attributes of a Successful Helper Hero: Empathy: You genuinely care about people and want to make a difference in their lives. Organization: You’re a master of multitasking and can keep everything running smoothly. Communication: You speak impeccable English. You’re a clear and friendly communicator, both written and verbal. Problem Solver: You can see the big picture when resolving complex issues and follow through until you reach full resolution. Self Starter: You work effectively without supervision and follow processes precisely. Reliability: You’re dependable, punctual, and always ready to step up when needed. Competitive Base Pay: We offer the highest base pay in the home care industry! Make a Difference: You’ll play a key role in ensuring that clients receive the best care possible. Growth Opportunities: As we grow, so will you! There’s plenty of room for advancement and learning. Fun & Supportive Team: We’re a tight-knit group that values collaboration, compassion, and a good laugh. Ready to Be a Hero? If you’re excited about the opportunity to join our team, where you’ll be appreciated, have a sense of purpose and inclusion and are willing to help us create a brighter, more compassionate care experience, we can’t wait to hear from you! Apply today and let’s make a difference together.

Responsibilities

The Cloud DevOps & Security Engineer will ensure the healthcare platform is reliable, secure, observable, and fast. Responsibilities include managing GCP foundations, CI/CD processes, and compliance with HIPAA regulations.