The Cloud DevOps Support Engineer will be involved in all aspects of Cloud environment administration, continuous integration, delivery/deployment, and support of our digital health products. This position will work closely with the key stakeholders, including software development and support teams.

EDUCATION / CERTIFICATION / EXPERIENCE REQUIRED:

• Bachelor’s degree in computer science or related discipline
• Two or more (2+) years of Cloud experience
• Cloud certifications (e.g. AWS, Azure, Google) preferred
• Well-versed with deployment and operation of public Cloud services-based development environment, both IaaS and Paas (e.g. AWS, Azure, Google)
• Experience in software containers (e.g. Docker, Kubernetes)
• Well-versed in databases with strong ability to work with data using SQL, Python, MATLAB, Node.js
• Knowledge of data processing/messaging systems (e.g. Kafka/KSQL) a plus
• Knowledge of data analytics engine (e.g. Spark) a plus
• Programming skills in JavaScript, Python and/or Go
• Experience in setting up resources on AWS, GCC, Azure, or Oracle Cloud environments.
• Experience with or general knowledge of both SQL and no SQL database setup and performance testing
• Experience in implementing infrastructure-as-code solutions using Terraform or other frameworks
• Intermediate knowledge of cloud infrastructure, networking, and deployment
• Knowledge of networking configurations for firewall, bandwidth, and requests per second
• Some knowledge of medical image and health records standards is helpful (e.g. such as HL7, DICOM, FHIR)

• Support the implementation & deployment of Cloud-based, full stack application systems following DevOps processes and practices.
• Serve as a liaison with stakeholders to establish technical requirements and necessary configuration.
• Monitor cloud system performance, availability, and costs, ensuring systems are operating efficiently.
• Identify, troubleshoot, and resolve system and deployment issues.
• Maintain and manage incident and problem tracking through the company’s ticketing system, ensuring timely updates and closure.
• Participate in on-call support to address production incidents.
• Test cloud services and setups to determine performance and failure modes.
• Present cloud infrastructure plans and comparisons
• Provide guidance on cloud architecture best practices during the software development lifecycle.
• Participate in on-call rotations for cloud support, responding to incidents in a timely manner.
• Share knowledge and train other team members on cloud operations and DevOps practices.
• Create and maintain documentation for training materials and procedures on providing end-user support.
• Implement and monitor cloud security policies and controls to ensure compliance with organizational and regulatory requirements.
• Participate in vulnerability assessments and remediation activities within the cloud environment.
• Maintain scripts for automated deployment, monitoring, and infrastructure management.
• Maintain clear and up-to-date documentation of cloud configurations, workflows, and troubleshooting procedures.
• Support change management processes, ensuring reliable deployments and system updates.
• Adhere to all company policies, procedures, and business ethics codes.
• Duties may be modified or assigned at any time based on business need.