Cloud Support: Incident & Problem Management

• Resolve incidents within SLA timeframe and perform root cause analysis, finding to solve the problems.
• Escalate unsolvable incident/ problem to the Operation Lead or Service Delivery Manager.
• Escalate to OEM/ vendor / subcontractor for technical support.

Cloud Components Implementations: Change Management

• Implement Service Requests and Change Requests and complete all Requests within SLA timeframe and accurately.

Patches, Release and Configuration Management:

• Ensure deployments of approved patches/ releases/ configuration changes for operation system and system software are implemented to change request accordingly.
• Ensure proper backup of the administrated systems and performing system recovery if needed.
• Conduct regular testing to verify configuration or backup data.
• Maintain the configuration of the system.
• Support the integration of new technologies into existing environments.

Vulnerability and System Compliance Management:

• Harden system configurations to meet security standards
• Remediate system software levels and configuration to address vulnerability findings.
• Ensure system is auditable by providing relevant security artifacts

Learners’ and Growth Mindset:

• Proper Work Documentations and Workflows/Process Engineering to faciliate learnings
• Meeting Corporate Training and Certifcations targets

REQUIREMENTS:

• Minimum 2 years relevant experience in Systems Management / System Adminstration esp in infrastructure services.
• Dynamic, customer oriented, diligent attitude with ability to work well in a fast-paced environment.
• Good analytical skills with ability to work with others to resolve problems

You will learn these technologies in this project, an added advantageous if you know any of them:

• Operating Systems
• Vulnerability Management Systems
• Reverse Proxy
• Patch Repositories (Patch Management, Patch Manager)
• AD Infra (MS AD, AWS AD etc) • End Point Protection – Desktop, Clients
• Enterprise Backup
• Next Generation Firewall • Privilege Access / Identify Management
• Infra Automation Platform
• AWS full suite

Please refer the Job description for details