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The Cloud Engineer III - DevOps primary focuses on utilizing and building code to enable automation, visibility, and reliability maturity for QTS’ infrastructure and applications. This role will utilize state of the art technology to deploy, automate, manage, and troubleshoot all of QTS’ Technology Infrastructure. As part of an Agile team, this role will work cross departmentally on enterprise wide technology projects in support of QTS’ ongoing digital transformation goals. This role requires a broad understanding of various technologies and the ability to think creatively and use advanced problem solving skills to create innovative solutions to any QTS technology problem – to include Data Center Infrastructure Management, Technology Operations, Service Delivery Platform, and Enterprise IT. This position requires skills, motivation and experience to serve as a member of a highly functional team to deliver superior, predictable and reliable services in a dynamic IT service provider environment.
RESPONSIBILITIES, other duties may be assigned.
- Streamline automation, visibility, and reliability improvements for QTS technology. Able to work across multiple programming languages, third party tools and integrations, and software and hardware
- Establish and meet SLOs on reliability for QTS products and infrastructure
- Ensure that operational technologies are integrated within QTS monitoring tools to increase visibility of potential issues to proactively reduce risk and & maximize the availability of IT infrastructure & services while improving Mean Time to Restore during outages
- Diagnose, troubleshoot and resolve external customer and QTS Systems issues
- Facilitates meetings to determine feature design requirements from stakeholders
- Supports organizational change management by providing platform training
- Supports platform roadmap planning
- Manage vendors and evaluate new technologies
- Develop platform for end users using automation tools
- Plan and document MOPs and engineering standards. Manage lifecycle of assigned devices and provide associated budget inputs
- Evangelize and implement an “automation first” mindset. Brief executives regularly on improvements
- Research issues using multiple sources as needed; take direction as needed to quickly resolve high severity issues
- Work cross-departmentally on technology problems that digitally transform QTS
- Proactively analyze system performance and identify improvement opportunities.
- Create/update infrastructure documentation to include environment technical diagrams, workbooks, etc.
- Write/update or review Change Requests, MOPs, and similar documentation.
- Provide training and mentorship to Level I and II Cloud Engineers
BASIC QUALIFICATIONS
- Bachelor’s degree in a related field or equivalent professional experience
- Seven or more years of progressive IT Engineering experience
- Experience with OS systems (Linux and/or Windows) and virtualization technologies (VMware)
- Advanced knowledge of Python, Ansible, PowerShell, and/or JavaScript/JSON/REST API
- Advanced ability to write infrastructure as code and manage updates to associated playbooks and code repositories via best practice Agile and release management
- Proficient ability to deploy, upgrade and migrate complex private cloud environments according to best practices using current versions of VMware vCenter Server and ESXi
- Proficient understanding of BGP peering, HSRP and IP subnetting
- Proficient understanding of SNMP, SMTP, DHCP, DNS
- Proficient understanding of container technologies (etc., Docker, Swarm, etc.)
- Proficient understanding of CI/CD and orchestration tool(s) in support of code testing and automation (Jenkins, Chef, Ansible Tower)
- US Citizenship for this position is required by law due to federal customer contracts
PREFERRED QUALIFICATIONS
- Six or more years of Systems Engineering experience, with a strong focus on Infrastructure as Code, DevOps, and Platform Engineering
- Prior experience working in a Data Center environment
- One of more systems-focused certifications (VCP-DCV, MCSA/MCSE, RHSE/RHSA, CKA/CKAD etc.)
- Certification for a relevant DevOps/SRE technology
KNOWLEDGE, SKILLS AND ABILITIES
- Thinking, analytical, and problem-solving skills
- Ability to solve multi-faceted complex problems.
- Excellent interpersonal and verbal communication skills - Ability to interface with all levels of the organization and customers with varied levels of technical knowledge.
- Excellent written communication skills
- Ability to work well within a team environment in a matrixed organization.
- Flexibility; ability to thrive in a fast-paced, interrupt-driven environment
- Actively invests in growing yourself and others to build the talent and capabilities required for sustained success. Provide training and mentorship for lower-level team members.
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