Accountabilities

• Provide first-level technical support to application teams through the ServiceNow ticketing system, investigating and resolving common Databricks and cloud-related requests.
• Gather, clarify, and analyze technical requirements for onboarding new Data Landing Zones (DLZs).
• Execute pipelines, scripts, and automated processes to provision, configure, or modify Azure and Databricks resources.
• Support the deployment of commonly requested Azure resources using Infrastructure as Code (IaC) practices.
• Identify repetitive manual activities and develop automation to improve efficiency, consistency, and support response times.
• Collaborate with application, cloud, data, and other cross-functional teams to resolve technical issues and ensure smooth onboarding.
• Create, maintain, and continuously improve documentation covering support procedures, workflows, configurations, and troubleshooting processes.
• Contribute to the continuous improvement of cloud support operations and the overall Databricks environment.
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Requirements

• 1–3 years of hands-on experience working with Databricks in a technical or operational environment.
• 1–3 years of experience with Azure Data Factory.
• Previous experience in application support, technical operations, cloud support, or a similar role.
• Familiarity with major cloud platforms, particularly Azure, with exposure to AWS or GCP considered an advantage.
• Experience using source-control systems such as Git, GitHub, or GitLab.
• Understanding of Databricks capabilities such as Unity Catalog, role-based access control (RBAC), authentication mechanisms, and Delta Sharing is highly desirable.
• Experience working within the Azure ecosystem and understanding of cloud resource management.
• Familiarity with Infrastructure as Code tools such as Terraform, Bicep, or AWS CDK.
• Experience with CI/CD pipelines and automation platforms such as Azure DevOps, Jenkins, or GitHub Actions is a plus.
• Scripting or development experience with Python, PowerShell, Bash, or similar technologies.
• Strong analytical and troubleshooting abilities, combined with attention to detail and a proactive approach to problem-solving.
• Ability to communicate clearly with application teams and collaborate effectively across technical and non-technical stakeholders.