Cloud Frontline Support Specialist with German at Acronis International Gmbh Germany

, , Morocco -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical support, Troubleshooting, Windows server administration, Customer service, Analytical skills, Linux, Unix, Virtualization, VMware ESXi, Microsoft Hyper-V, MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers

Industry

Software Development

Description

Acronis is a global leader in cyber protection, delivering AI-powered protection for productive MSPs in a single, natively integrated platform that unifies operations management, cybersecurity, and data protection. Driven by our mission to protect, manage and automate every workload, we’ve built the industry’s only all-in-one solution. In this role you will be acting as liaison between the customers and internal Acronis resources. On a daily basis you will be dealing with various software related technical questions, via phone, email and chat, delivering best in class client experience. WHAT YOU'LL DO Provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for customers and MSPs Perform technical analysis of customer problems and define plan for resolving it Build and maintain strong relationships with partners Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation Work closely with the Expert team to answer Customers’ technical questions (act as liaison between the customer and internal Acronis resources) Meet and exceed KPIs set for your role (customer satisfaction, productivity, interaction quality and others) Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS) Fluent English and German language (both verbal and written, Upper Intermediate as a minimum) Knowing additional language would be a plus 1 or more years of work experience in a similar role (preferably in Hosting tech support or Managed Service Provider business) Knowledge of Windows Server administration basics (know how to gather and analyze various Windows logs and dumps) Ability to convey technical information effectively Ability to analyze technical issues Exceptional customer service approach and Excellent analytical skills Would be considered a plus if you have: Experience and knowledge of Linux/UNIX basics, CLI Awareness of the modern Virtualization technologies (experience deploying and managing virtual machines on VMware ESXi / Microsoft Hyper-V clusters) Experience with Business applications (MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers) *Please submit your resume and application in English WHO WE ARE A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. Our corporate culture centers on innovation, accountability, and impact. We encourage our people to think boldly, challenge conventional approaches, and take ownership of outcomes. As a member of our global “A-Team,” you’ll operate in a high-growth, fast-paced environment where resilience, adaptability, and a commitment to continuous improvement drive success. OUR INTERVIEW PRACTICES To ensure a fair and genuine hiring process, candidates are expected to participate in interviews without the use of AI tools, automated prompts, or third-party assistance. Interviews are designed to assess individual skills, experience, and communication style, and we value authentic, real-time interaction. Use of AI or external assistance during live interviews may result in disqualification. For roles where AI skills are being evaluated, permitted use of AI tools will be clearly communicated in advance. Candidates may be asked to disable virtual backgrounds or participate in in-person interviews. All employment offers are contingent upon successful completion of applicable criminal, education and identity background checks Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. #LI-LD1 Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments. A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact. Don't see the position you're looking for? Send us your information and resume for future consideration and to join our talent community.

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Responsibilities

Provide technical support and troubleshooting for software inquiries via phone, email, and chat while acting as a liaison between customers and internal resources. Maintain strong partner relationships and ensure all case documentation is accurately recorded in the support system.