Cloud Gaming Support Engineer

at  Xsolla

ABOUT YOU

We are looking for a Cloud Gaming Support Engineer who is detail-oriented, proactive, and highly collaborative to join our team at Xsolla. The best candidate will be someone who thrives in a fast-paced, dynamic environment and is excited to ensure the quality and smooth operation of cloud gaming solutions while supporting partners and onboarding new games.
Strong technical troubleshooting skills, cloud server expertise, and problem-solving abilities are essential, along with experience in cloud gaming systems and related technologies. The ability to analyze complex technical challenges and communicate solutions effectively will be key to your success in this role.
If you’re passionate about delivering exceptional gaming experiences and love working at the cutting edge of cloud-based solutions in the gaming industry, we would love to hear from you!

ABOUT US

At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world.
Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.
Longevity Opportunity Vision Enjoy the game!

REQUIREMENTS

• Proven experience in cloud gaming support or a related technical field.
• Proficiency in troubleshooting cloud servers and associated services.
• Strong understanding of networking concepts, including latency, bandwidth, and connectivity optimization.
• Familiarity with cloud platforms such as AWS, Google Cloud, or Azure.
• Excellent communication skills, both verbal and written, to work effectively with partners and internal teams.

RESPONSIBILITIES

• Ensure the quality and performance of cloud gaming solutions for demos and partner launches.
• Support the onboarding process for partners and their games, ensuring seamless integration with Xsolla’s systems.
• Troubleshoot technical issues related to cloud servers, network configurations, and other relevant services.
• Collaborate with internal teams to optimize processes and enhance the overall partner and user experience.
• Monitor system performance and proactively address potential issues to maintain uptime and performance standards.
• Stay updated on emerging cloud gaming technologies to contribute to continuous improvement efforts.

RELEVANCE TO JOB RESPONSIBILITIES:

The background check is relevant to this position because of the following role responsibilities:
Working with vulnerable populations
Handling sensitive financial information/managing budgets/accessing funds
Accessing confidential company data
Ensuring compliance with regulatory requirements