Cloud Infrastructure and Engineering Leader, Customer Success Services (CSS at Oracle Risk Management Services

, , -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cloud Technology, Service Delivery, Customer Success, Team Leadership, Collaboration, Technical Expertise, Proactive Guidance, Practice Maturity, Capability Development

Industry

IT Services and IT Consulting

Description

We are seeking an experienced, dynamic technology leader to head our CSS Cloud Infrastructure and Engineering Delivery team in Japan. You will lead a team of technical subject matter experts, engineers, and architects who support customers in deploying and managing Oracle Cloud technology solutions and services. As the core link between Sales/Pre-Sales and Delivery, you will ensure customers realize maximum value through exceptional service delivery, proactive guidance, and technology leadership. You will be measured on Customer satisfaction, retention, and growth New technology delivery readiness and practice maturity Team capability development and utilization Cross-line-of-business (XLOB) collaboration with Product Management, Cloud Support, Operations, and Global teams As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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Responsibilities

Lead a team of technical experts to support customers in deploying Oracle Cloud solutions. Ensure maximum customer value through exceptional service delivery and proactive guidance.