Cloud Infrastructure Engineer

at  Servicenow

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

WHAT YOU GET TO DO IN THIS ROLE:

• We are an Operations team that is responsible for the capacity of ServiceNow customers.
• Manage, monitor, and manipulate the server farm behind ServiceNow’s cloud.
• Work directly on/with the servers to enable and optimize capacity utilization for ServiceNow’s customer base.
• Enhance processes and tools necessary to simplify and provide consistent project execution.
• Provide proactive management and innovation to ensure 100% success of ServiceNow cloud automation.
  Qualifications

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

• 4+ years of experience in public/private cloud support.
• Experience in DNS/DHCP and PXE boot kickstart process and bare metal/rack deployments.
• Solid knowledge of Linux systems and virtualization technologies.
• Linux System Admin skills preferably working knowledge of Centos and RedHat.
• Basic understanding of enterprise-class server hardware eg. Dell.
• Basic understanding of storage concepts such as NFS, and iSCSI.
• Develop BASH or Python scripts to perform repetitive operation tasks.
• Experience with PowerCLI is a plus.
• Intermediate to deep understanding of service and components of enterprise cloud capacity operations.
• Experience in fast-paced operations and engineering environments.
• Collaborate with partner teams to develop automation strategies and deployment processes.
• Proven track record of taking ownership and driving results.
• Team collaboration and fit are essential.