Key Responsibilities
Infrastructure Support & Maintenance
- Provide day-to-day support for servers, storage, networking, , and cloud platforms across a global hybrid environment.
- Manage and troubleshoot systems, platforms, connectivity, and integrations, ensuring consistent performance and availability.
- Identify root cause of recurring issues and implement sustainable fixes in line with change management processes.
Modern Workplace & Cloud Platforms
- Support Microsoft 365 end-to-end, including Exchange Online, SharePoint Online, Teams, OneDrive, and Microsoft Defender.
- Administer and support Azure resources including virtual machines, storage accounts, networking components, and Entra ID.
- Assist with the ongoing management of Google Workspace environments where applicable.
Systems Administration
- Manage and maintain servers, cloud platforms, workstations, and mobile devices, ensuring systems are up to date and configured securely.
- Administer Windows Server environments including Active Directory, Group Policy, DNS, and DHCP.
- Apply updates, patches, and configuration standards consistently across the global estate.
Incident Response & Management
- Respond to infrastructure incidents and system failures, working with global IT teams and external partners to diagnose, contain, and remediate issues.
- Take ownership of third-line incidents escalated from IT Support teams, ensuring timely resolution and clear communication with stakeholders.
- Contribute to post-incident reviews and root cause analysis to drive continual service improvement.
End User Compute Management
- Support device management platforms including Microsoft Intune.
- Apply policies, deploy software, and maintain a secure, stable, and consistent end-user compute environment.
- Support onboarding and offboarding processes for hardware provisioning and account lifecycle management.
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