Cloud Operations Engineer (IGT1) at IFS NORTH AMERICA INC

Colombo, Western Province, Sri Lanka -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

0.0

Posted On

10 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cloud Technologies, Customer Support, Troubleshooting, Problem Solving, Communication, Network Structure, Web Application Architectures, Micro-Services, Continuous Deployment, Azure, AWS, Container Virtualization, DevOps, SRE, TeamCity, Jenkins

Industry

Software Development

Description

Company Description About IGT1 IGT1 is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company. At IGT1, we partner with global businesses to provide them with an operation that maximizes efficiency, spurs growth, allows them to develop and deliver world-class product and services, and create long-term value. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives. With a team of over 500 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary. Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives. About the client: Sitecore Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Job Description About the role: As a Cloud Operations Engineer in our Cloud Operations team, you will assist our global list of companies using Cloud services and features to run mission-critical applications. You will work directly with the engineering teams to assist customers making use of the many capabilities. You will also work directly with customers to provide the world class support that drives customer success. Key Responsibilities: Learn the ground-breaking cloud technologies that power Cloud Monitor health of all Cloud services and ensure support activities are completed within predefined SLAs Proactively respond to outage or service level downgrade scenarios Interact with cloud and technologists around the world and resolve customer issues Drive customer communication during critical events Qualifications Preferred Skills and Experience: Typically required 1 year experience in a support role or another technical area such as DevOps engineering or SRE. Fresh Graduate are encouraged to apply. In-depth knowledge of network structure, web application architectures, micro-services and related technologies Self-starter who is excited about technology with strong customer focus, troubleshooting & multi-tasking skills Excellent problem solving and logical thinking skills Excellent English verbal and written communication skills College degree in Engineering or equivalent experience The role requires delivering operational duties via a 24 x 7 shift operation Additional Skills that could set you apart: Experience troubleshooting applications and infrastructure in an enterprise environment Relevant Microsoft certifications (such as MCSE or MCSM) Solid knowledge cloud services such as Azure, AWS and container virtualization Hands-on experience with Continuous Deployment practices, TeamCity or Jenkins tools Experience working in large enterprise environments Additional Information We champion flexibility and hybrid work options to support varying lifestyles and personal needs. At the same time, we value the power of in-person collaboration to build community, spark innovation, and strengthen connections. Our approach ensures you can work in ways that suit you best while still engaging with colleagues to share ideas and grow together. #LI-Hybrid #LI-DNP IFS Referral Bonus Code: SH Job Location: Hybrid

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Responsibilities

As a Cloud Operations Engineer, you will assist global companies using Cloud services to run mission-critical applications and provide world-class support to drive customer success. You will monitor the health of Cloud services and proactively respond to outages or service level downgrades.