Job Summary:
The Cloud Operations Engineer is responsible for ensuring the operational integrity, stability, and reliability of cloud-based systems and applications hosted on AWS. This role involves managing, monitoring, and automating AWS infrastructure and services, implementing configuration management practices, leveraging Infrastructure as Code (IaC) to streamline operations. This role involves collaboration with stakeholders and adhering to security and compliance standards.
Duties & Responsibilities:

Qualifications:

• Strong experience with AWS services such as EC2, S3, RDS, Lambda, CloudFormation, and VPC.
• 5+ years of experience in IT Infrastructure Operations with a minimum of 3 years of experience in AWS.
• Proficiency in automation tools (e.g., AWS CLI, Terraform, or CloudFormation).
• Familiarity with monitoring tools like CloudWatch, Dynatrace
• Experience with scripting languages such as Python, PowerShell, or Bash
• Experience with implementing, supporting and monitoring servers and applications in both Windows and Linux environments
• Experience integrating applications and systems
• Understanding of ITIL practices and change management processes
• Strong problem-solving skills and ability to perform under pressure
• Excellent communication and documentation skills
• Experience with DevOps, CI/CD pipelines and Configuration Management is an asset
• Willingness to work flexible hours, including after-hours and on-call rotation

• Perform additional related duties as assigned by management.

Behavioural Competencies:

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications:

• Strong experience with AWS services such as EC2, S3, RDS, Lambda, CloudFormation, and VPC.
• 5+ years of experience in IT Infrastructure Operations with a minimum of 3 years of experience in AWS.
• Proficiency in automation tools (e.g., AWS CLI, Terraform, or CloudFormation).
• Familiarity with monitoring tools like CloudWatch, Dynatrace
• Experience with scripting languages such as Python, PowerShell, or Bash
• Experience with implementing, supporting and monitoring servers and applications in both Windows and Linux environments
• Experience integrating applications and systems
• Understanding of ITIL practices and change management processes
• Strong problem-solving skills and ability to perform under pressure
• Excellent communication and documentation skills
• Experience with DevOps, CI/CD pipelines and Configuration Management is an asset
• Willingness to work flexible hours, including after-hours and on-call rotations

Company Description:
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X