JOB DESCRIPTION

In this role, you are responsible for ensuring the stability, quality, and performance of cloud services delivered through public datacenter infrastructures, including both physical and virtual environments. You supervise datacenter technical operations and enhance service quality through proactive management and effective coordination of all technical functions involved in cloud exploitation. A key part of your responsibility is to ensure that the entire cloud service infrastructure—from the data center to local service access points—meets and maintains the quality levels committed in the Service Level Agreements (SLAs). Furthermore, you prepare AWS infrastructure environments based on project needs using approved methodologies (such as sub-account creation and Terraform), and ensure that on-premise devices like access points and DICOM Store & Forward follow the agreed lifecycle plan through close coordination with regional teams.

• Proactively manage datacenter infrastructure and services, anticipating technical issues and evolving resource needs; develop and improve technical implementation practices based on data analysis (trends, peaks, averages).
• Oversee Public Datacenter maintenance, upgrades, and implementations; analyze impacts of increased load, architectural changes, and infrastructure updates.
• Conduct regular technical audits of datacenter architecture and global operations to ensure optimal performance and compliance.
• Develop operational processes and tools for service delivery (e.g., verifying Oracle DB backups, monitoring resource utilization like CPU, RAM, bandwidth).
• Create, maintain, and monitor capacity provisioning plans (e.g., CPU, storage, bandwidth); ensure timely procurement of third-party equipment and services by coordinating with Purchasing and Finance.
• Approve and manage all technical operations in datacenters, including upgrades, architecture changes, escalations, and enforce security policies aligned with Security, Privacy, and business certifications.
• Own internal technical escalations to R&D, manage crisis situations through resolution, create annual operations upgrade plans, and drive regional training and certification programs to build cloud technical capabilities.