Cloud Operations Support Engineer at SLB

Cota, Cundinamarca, Colombia -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cloud Operations, Log Analysis, System Health Checks, User Support, Automation, Azure Cloud Platform, Linux, Change Management, Continuous Improvement, Tenant Deployment, Containerization, Networking, Security, DevOps, Monitoring Tools, Problem-Solving

Industry

Oil and Gas

Description

Operational Excellence * Perform daily operational tasks such as log analysis, system health checks, and user support, adhering to ITIL best practices. * Automation: Build and maintain accurate operational playbooks and procedures. Automate and orchestrate tasks and playbooks to maximize efficiency and service uptime. * Monitor system health using custom health check tools and incident management platforms like PagerDuty. * Interface with technologies across Azure Cloud Platform, Microsoft, and Linux environments to ensure robust and resilient operations. * Adhere to Change Management process in ServiceNow which includes Risk Management, CAB Approval Process, Execution / Implementation and making sure that it has been bought to closure. * Foster a culture of continuous improvement and operational excellence, contributing to a reliable and error-free work environment. * Responsible for performing tenant deployment with tailor-built architecture. * Understand the existing architecture and E&P applications surrounding to Oil and Gas Industry and provide excellent support to our key clients. Required Qualifications and Experience * Education: Bachelor's degree in Computer Science, Software/Cloud Development, Information Technology, or a related engineering field. * Language: Good proficiency level of verbal and written English. * Certifications: Azure certifications such as AZ-900, AZ-104, AZ-303, or AZ-304 are highly desirable. * Experience: Minimum of 5 years of hands-on experience in the following domains: Programming and Automation: Proficiency in containerization and orchestration (Docker, Kubernetes). Network & Security: Understanding of networking, VNET, Load Balancer, Zscaler, Firewall, IP Prefix, VPN and security best practices. Cloud platforms: working experience on Azure and GCP cloud infrastructure. Authentication Services: MFA, TOTP, Microsoft Authenticator. Operating systems: system administration experience on Windows and Linux. * Good knowledge/experience in containers and Kubernetes operation and configuartion. * Good knowledge/experience in cloud databases products (Cassandra, Mongodb, postgresql, or any other equivalent) * Good knowledge of DevOps: good understanding of Azure DevOps. Implementing and maintaining CI/CD pipelines for automated deployment is considered a plus. * Experience with using Remote access solutions: RDP, TGX, RGS, etc. * Experience on a monitoring tool: Azure/GCP monitoring tools, BigQuery, Activity Logs, Health Monitoring Tool, etc. Preferred Skills and Attributes * Strong analytical and problem-solving skills with a proactive mindset. * Self-driven individual, highly motivated for technical fields, and a lifelong learner. * A team player, who performs effectively by working independently and collaboratively in a fast-paced, dynamic environment * Excellent communication skills, capable of translating technical details into business-friendly language. * Familiarity with ITIL processes and service management best practices. * Passion for cloud technologies and a commitment to staying current with industry trends

Responsibilities

Perform daily operational tasks such as log analysis and system health checks while adhering to ITIL best practices. Build and maintain operational playbooks, automate tasks, and monitor system health to ensure robust operations across Azure and Linux environments.