Cloud Platform Operations Engineer SR at Millicom (Tigo)

Tegucigalpa, Francisco Morazán, Honduras -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

0.0

Posted On

21 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

VMware vCloud Director, VMware vRealize Automation, VMware vRealize Orchestrator, VMware vSphere, VMware NSX, VMware vSAN, OpenStack, IaaS, PaaS, Dell, HP, Huawei, Linux, TCP/UDP, ITIL, Python

Industry

Telecommunications

Description

Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you! We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do. Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas. This is your opportunity, come and be part of Sangre Tigo! Apply right now! Cloud Platform Operations Engineer SR The job holder can be hired t in any of the following countries: Panama, Colombia, Costa Rica, El Salvador, Honduras y Guatemala. Role overview Operate, maintain, manage, improve, and enforce the On-Prem Cloud IaaS services to ensure service and availability. Participate in on-call rotation to provide the L2 support and maintain the high availability of the Cloud Platforms. Review in a daily basis the list of tickets allocated to him/her and ensure they are resolved on time and with the right quality. Also, identify any miss-allocated ticket that is not related to Cloud Platform Operation activities and escalate to leader to ensure they are transferred to the Cloud Service Delivery team as needed. When a ticket is assigned, the Cloud Platform Engineer is responsible for the research, configuration, and follow up until the complete closing of the ticket in the Service Now System. Communicate status of incidents and tickets assigned to him/her. Ensure all information related to any incident or request is well documented in a knowledge shared repository which can be accessed by all e2e Cloud team. Monitor security compliance in accordance with standards, policies, and procedures. Drive technical innovation and efficiency in infrastructure operations via automation. Establishing and maintaining working relationships with Millicom lines of business and other relevant stakeholders. Ensuring the On-Prem Cloud Platform and services adhere with relevant regulatory, corporate and centralized governance, standards, and policies. Collaborate with other Cloud Platform Operations Engineers when needed. Experience on operate VMware vCloud technologies and their respective components VMware vCloud Director VMware vRealize Automation VMware vRealize Orchestrator VMware vSphere, ESX VMware NSX VMware vRealize Log Insight VMware vRealize Operations Manager VMware vRealize Network Insight VMWare Tenant APP VMWare vSAN VMWare VCF 5+ years of experience using VMWare vSphere vCenter. 3+ years of experience using OpenStack technologies 4+ years of experience designing, implementing, and operating solutions on a variety of IaaS/PaaS offerings, both public and private clouds at a massive scale. Experience in blade or rack servers from Dell or HP or Huawei manufacturers. Desirable 2+ years’ experience using Linux in Cloud Environments. Knowledge of networking principles and applications / technologies (e.g., TCP/UDP protocols, iSCSI, DNS, SSH, SSL, DHCP, web services). Good understanding of application monitoring and metrics. ITIL framework and processes experience. Strong interpersonal and communication skills. Bilingual: fluent in Spanish and English, verbal and written communication skills. Desirable: Scripting experience to help automate administrative tasks to improve overall team efficiency like python, bash, angular. API knowledge and concepts. Experience working in an Infrastructure-as-Code environment using configuration management tools such as Ansible, Terraform or CloudFormation. We are a leading multinational company of mobile services, internet and cable television that is present in Latin America and we are the leading telecommunications company in Panama. In Latin America, Tigo has been recognized for several years in the "Great Place to Work" ranking as an excellent company to work for. Our people are our most precious asset. Tigo Panama directly employs more than 2,500 people nationwide and offers internal growth opportunities to its staff. We have a firm purpose that moves us and unites all of us who work in the company: "To build the largest digital network to connect Panamanians by developing the communities we serve and improving their quality of life." Sangre Tigo runs through our veins, we are proud of our company and its history, we are innovative, we are passionate, we live to improve our communities and our clients are at the center of everything we do. We invite you to be part of our Tigo family! Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. About us At Millicom (Tigo) we work together with a purpose: we build digital highways that connect people, improve lives and develop communities. Through connectivity and digital services, we give access to the digital world to more than 45 million people and thousands of companies, building a prosperous future. At the center of our purpose are more than 19 thousand employees who live our 'Tigo Blood' every day, that passion that moves us to give 1,000% for our customers. They are the soul of Tigo. Whether you are looking for your first work experience or want to continue developing your professional potential, we invite you to join our team! Tigo is where the brave build the future. We want to do it with Tigo!

Responsibilities

The role involves operating, maintaining, managing, and improving On-Prem Cloud IaaS services to ensure high availability, including participating in an L2 support on-call rotation. Responsibilities also include daily ticket resolution, documentation in a knowledge repository, monitoring security compliance, and driving infrastructure efficiency through automation.