WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
You will work directly with Customers using “SAP Cloud for Customers” to solve their technical issues and allow to use SAP’s products as expected, in a timely manner and with seamless communication workflow. You will be given trainings and guidelines as how to run “best in class” service against Product Support processes. Your key focus will be our Customer satisfaction and Customer Centric mindset. Your innovative spirit will be encouraged and many good ideas from our Engineers already became success stories in our transformation journey. In this role, a key element is ensuring your adherence to SAP’s Core Values and commitment to provide a best of class experience to both our internal/external Customers and colleagues.

POSITION SUMMARY

Our Technical Support Industries and Customer Experience Portfolio is looking for an associate to join the Sales and Service Cloud V2 (CNS) team. C4C is going to a big transformation to Sales and Service Cloud V2 (CNS) and new technologies will be required to learn. Would you like to the closest to the newest technology from SAP? See below the learning journey

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Bachelor’s Degree in Computer Science, Information Technology, Business Information Systems, or a related field (or equivalent experience)
• English: Advanced level (oral and written) - required for global customer and colleague communication

TECHNICAL SKILLS

Required:

• Strong troubleshooting and root cause analysis skills

Nice-to-Have (one of the following):

• Monitoring/Troubleshooting Tools:
• HTTP trace, Developer tools (F12)
• CI/CD pipelines (Jenkins, GitHub)
• Monitoring tools (Kibana, Dynatrace, Prometheus, Grafana)
• Development Frameworks:
• Spring Boot (Java-based)
• Angular (web applications)
• Node.js (JavaScript runtime)
• API Testing: Postman or similar tools
• Containerization: Kubernetes, Docker
• Cloud Platforms: AWS, Azure, GCP
• Databases: MongoDB, Postgres
• Scripting: Python, JMeter (for automation)
• Back-End Technologies:
• Web servers (Nginx)
• Server-side frameworks (Node.js)
• RESTful APIs and OAut

• Delight SAP customers by analysing and resolving known errors using:
• Knowledge Base Articles (KBAs)
• Solved customer incidents
• Share knowledge by:
• Creating KBAs
• Discussing solutions with colleagues
• Participating in the SAP Community through answering questions and writing blogs
• Learning and development opportunities:
• Gain expertise in technical and business topics through classroom and remote training, mentoring, and e-learning sessions
• Work on global support projects
• Perform analysis in customers’ frontend and backend systems
• Support customers via real-time channels
• Report errors to development teams when needed