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Cloud Service Desk Representative at Spry Methods

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Sep, 26

Salary

0.0

Posted On

14 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Endpoint Engineering, Cybersecurity, Secure Imaging, Endpoint Lifecycle Management, Telemetry, Change Control, Audit Governance, Security Governance, Device Workflows, Operational Documentation, Top Secret Clearance, Logging and Monitoring

Industry

Information Technology & Services

Description

Who We’re Looking For (Position Overview): The Cloud Service Desk Representative supports the endpoint engineering team, contributing to secure imaging, endpoint lifecycle management, enrollment, telemetry, documentation, and support for escalated service issues. \n What Your Day-To-Day Looks Like (Position Responsibilities): Support the engineering team responsible for secure workstation images, patching, enrollment, baseline enforcement, and telemetry coverage. Support escalated ticket resolution activities tied to endpoint engineering rather than routine Tier 1 help desk operations. Participate in enrollment workflows, lifecycle operations, logging and monitoring support, and documentation updates. Help maintain runbooks, checklists, validation artifacts, and knowledge transfer materials used by delivery teams. What You Need to Succeed (Minimum Requirements): Eight years of experience in information technology (IT), endpoint engineering, or cybersecurity. Six years of engineering experience in enterprise environments. Experience working under formal change control, audit, and security governance processes. Experience with endpoint management, device workflows, operational documentation, and escalated issue support. Top Secret (TS) security clearance. Ideally, You Also Have (Preferred Qualifications): Bachelor's degree in information technology, cybersecurity, or a related field, or equivalent experience. \n

Responsibilities

Supports the endpoint engineering team with secure imaging, lifecycle management, and telemetry coverage. Handles escalated service issues and maintains operational documentation such as runbooks and checklists.