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Cloud Service Specialist at LinkedIn

Utrecht, Utrecht, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 27

Salary

110000.0

Posted On

08 Oct, 26

Experience

19 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Financial Services & Insurance

Description

Key ResponsibilitiesService Operating Model & GovernanceDefine and implement the interaction and engagement model between our customer and the Managed Service Provider (MSP) for Cloud & Hosting services.
Establish governance structures, decision-making forums, escalation paths, and service management practices.
Define governance agendas, service review mechanisms, and KPI reporting frameworks.
Ensure alignment between Cloud & Hosting services and Digital operating standards.
Service Catalogue ManagementDefine, establish, and maintain the Cloud & Hosting service catalogue.
Implement processes for catalogue lifecycle management, including onboarding, enhancement, and retirement of services.
Service Delivery & Change CoordinationDesign and implement processes for service requests, changes, deployments, and release coordination.
Define operating procedures covering service introduction, change governance, and deployment management.
Coordinate across internal Digital teams and external providers to ensure smooth execution of service changes.
Support continuous service improvement initiatives and operational maturity development.
Financial & Service Management Establish financial management processes for Cloud & Hosting services.
Define cost tracking, chargeback/showback mechanisms, forecasting, and budget management practices.
Drive alignment and agreement with the MSP on service scope, ownership, SLAs, OLAs, and performance measures.
Monitor MSP performance against contractual obligations and service commitments.
Support cloud cost optimization and financial governance activities.
Service Reviews Lead operational governance meetings, monthly service reviews, and performance discussions.
Prepare and present service performance reports, risks, issues, and improvement plans.
Act as the primary coordination point between internal stakeholders and external service providers.
Drive actions, accountability, and resolution of service-related issues.

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Responsibilities