Cloud Solution Architect - AI Biz Solutions at Microsoft

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

0.0

Posted On

19 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cloud Technologies, IT Consulting, Systems Administration, Network Operations, Software Development, Technical Projects, Security Products, Identity Solutions, Customer Engagement, Proactive Support, Delivery Management, Continuous Improvement, Collaboration, Education Workshops, Technical Certification, Modern Work Stack

Industry

Software Development

Description

As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting 4+ years of technical skills for Modern Work (MW) Stack (Exchange/SharePoint/Team) with a extensive knowledge of Security products (Entra/Purview/Defender) Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 4+ years experience working in a customer-facing role (e.g., internal and/or external). 4+ years experience working on technical projects. Technical Certification in in Cloud for Modern Work/Security Stack. Experience of modern/hybrid identity solutions such as (Entra ID/PIM/FIM) Planning and delivering proactive and reactive support including onsite presence as needed. Work within a larger virtual account team to strengthen customer relationships and work on mobile-first, cloud-first strategies for immediate and long-term service delivery plans. Identify and manage goals and opportunities across security, Identity, and access management to improve/implement universal platform to manage and secure identities. Drive and participate in proactive delivery management, spot performance issues, analyze problems, and provide solutions to meet customer needs. Work with support teams, account teams, product engineering teams and other stakeholders to ensure a streamlined customer experience. Apply lessons learned for continuous process and delivery improvement for the customer. Engage in meetings with customers and account teams to articulate service offerings. Share and gain knowledge through communities. Contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers. Embody our culture and values

Responsibilities

As a Cloud Solution Architect, you will deliver proactive services such as education workshops and tailored guidance to customers. You will also work within a virtual account team to strengthen customer relationships and drive mobile-first, cloud-first strategies.