Cloud Solution Architect - AI Business Solutions, Microsoft 365 Copilot at Microsoft

Tokyo, Tokyo, Japan -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

0.0

Posted On

26 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

AI Knowledge, Microsoft 365 Copilot, Customer Success, IT Consulting, Cloud Technologies, System Administration, Software Development, Business Application Consulting, Customer Engagement, Technical Expertise, Sales Collaboration, Behavioral Change, Growth Mindset, Stakeholder Enablement, Roadmap Creation, Value Realization

Industry

Software Development

Description

顧客満足の獲得： AIの基礎知識、Copilot for M365 の専門知識を活用し、作成したカスタマーサクセスプランを実現することで、顧客満足度を向上させ、顧客やパートナーから信頼されるアドバイザーとなる。他者の意見に傾聴し、果敢にチャレンジし、最善の結果を創出します。 Achieve Customer Satisfaction: Leverage foundational AI knowledge and deep expertise in Copilot for M365 to execute the Customer Success Plan, enhancing customer satisfaction and becoming a trusted advisor to customers and partners. Actively listen to others, embrace challenges, and strive to deliver the best possible outcomes. Drive Value Realization: Engage proactively with business and technical decision-makers to accelerate adoption and usage of Copilot for M365, ensuring long-term contract continuity. Orchestrate technical and sales experts to create customer-specific roadmaps focused on utilization opportunities, driving growth and delivering measurable business value. Promote Usage: Collaborate with business and technical decision-makers to plan activities that demonstrate the value of Copilot for M365 to champions and end users. Lead enablement sessions for key stakeholders and provide best practices in response to customer inquiries, fostering behavioral change and adoption. Address Challenges and Blockers: Maintain a growth mindset by aligning personal skills with team and area expectations and Customer Success objectives. Continuously upskill and contribute to organizational and individual growth by participating in relevant communities and sharing expertise and achievements. Provide Customer and Partner Insights: 必要条件/最低条件（RQs/MQs）：コンピュータサイエンス、情報技術、エンジニアリング、ビジネスまたは関連分野の学士号取得者であり、かつクラウドテクノロジーを用いた ITコンサルティング/利活用推進、システム管理、ソフトウェア/アーキテクチャ開発、またはビジネスアプリケーションコンサルティングのいずれかの分野で4年以上の実務経験があること、または同等の経験。追加または望ましい資格と経験（PQs）：顧客担当ロールとしての4年以上の経験と実績（社内または社外、もしくは社内外両方） Required / Minimum Qualifications (RQs/MQs):Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field AND at least 4 years of professional experience in one or more of the following areas:IT consulting / adoption enablement using cloud technologies System administration Software / architecture development Business application consulting OR equivalent experience.Additional or Preferred Qualifications (PQs):4+ years of proven experience in a customer-facing role (internal, external, or both) This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *

Responsibilities

The Cloud Solution Architect will enhance customer satisfaction by leveraging AI knowledge and expertise in Microsoft 365 Copilot to execute customer success plans. They will engage with decision-makers to drive adoption and create customer-specific roadmaps that deliver measurable business value.