Cloud Solution Architect - Apps & Infrastructure at Microsoft

Canberra, , Australia -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cloud Technologies, Information Technology, Systems Administration, Network Operations, Software Development, Technical Support, Azure, Azure DevOps, Infrastructure as Code, Networking Solutions, Security Solutions, Technical Presentations, Problem Resolution, Customer Relationship Management, Technical Specifications, Organizational Skills

Industry

Software Development

Description

Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. We provide technical direction to our customers who are deploying, maintaining or innovating solutions using the latest technology. We enable our customers to have the skills to deploy, support and maintain their Mission Critical environment in line with Microsoft recommended practices. We provide technical direction to our customers who are deploying, maintaining or innovating solutions using the latest technology. We enable our customers to have the skills to deploy, support and maintain their Mission Critical environment in line with Microsoft recommended practices. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them. Create deliverables to address common Microsoft Unified Support customer needs & support mobile-first, cloud-first strategy, share intellectual property with others. Maintain, expand accreditations and certifications; assist in developing best practices for key technologies & products to support technical team readiness. Consistently apply “lessons learned”, model personal accountability & teamwork. Contribute & participate with meetings to articulate Microsoft Mission Critical Support offerings to all customers; share knowledge thru communities and adapt for customers. We provide technical direction to our customers who are deploying, maintaining or innovating solutions using the latest technology. We enable our customers to have the skills to deploy, support and maintain their Mission Critical environment in line with Microsoft recommended practices. The ideal candidate will have the ability to combine their technical passion, creativity and customer focus to deliver great solutions to their customers and ensure they get the best out of our technologies and solutions. Qualifications Required/minimum qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. Additional or preferred qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.4+ years experience working in a customer-facing role (e.g., internal and/or external).4+ years experience working on technical projects. Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). Azure: AVD Azure Migrate + AVS Azure Devops & Infrastructure as Code Azure Landing Zones Azure Networking Designing and implementing private, public and/or hybrid cloud solutions. Designing, implementing, and securing resources including Azure Active Directory, Azure App Service Apps and Virtual Networks. Designing networking and security solutions. Creating and managing Azure Resource Manager (ARM) virtual machines. Knowledge of or an interest in one or more of the following: Azure PowerShell, CLI, Visual Studio, Python, Ruby or Terraform Additional experience needed Ability to quickly build relationships and credibility with customers A passion for learning about and experimenting with new technologies Confidence in creating and delivering technical presentations, supportability reviews and training Knowledge of problem resolution processes, triaging issues and a willingness to participate in post-incident meetings to share that knowledge An interest in learning to read, interpret and/or develop technical specifications, action plans and support strategies Ability to build trust to drive change with customers Excellent organization and planning skills We would also expect you to be able to pass the following Azure Certifications in the first 12 months of employment with us, if you do not already hold them: AZ-900: Microsoft Azure Fundamentals SC-300: Microsoft Identity and Access Administrator This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Responsibilities

The role involves providing technical direction to customers deploying and maintaining solutions using the latest technology. Responsibilities include proactive account management, creating deliverables, and contributing to meetings to articulate Microsoft Mission Critical Support offerings.