Cloud Solution Architect - Director at Microsoft

, , United States -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

0.0

Posted On

22 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cloud Technologies, Information Technology, Change Management, Technical Project Management, Customer Engagement, Architecture, Coaching, Team Leadership, Risk Management, Business Solutions, Technical Consulting, Market Insights, Operational Excellence, Technical Readiness, Upskilling, AI

Industry

Software Development

Description

Supports and coaches team on proactively identifying and/or translating customer/partner problems into industry solutions that align with M365 Copilot capabilities. Supports and guides team on leveraging market insights and demand signals to assist leadership in identifying relevant areas for Copilot growth. Business Impact Coaches team on operating according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking). Oversees team on anticipating and managing business and technical risks, adapting methodology and applying governance principles to identify, communicate, and minimize business and technical risks. Leads team to continuously prioritize among competing demands in their work and identify where impact occurs with customers, ensuring alignment with business priorities and goals. Leads team on delivering solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation), ensuring proven practices and patterns are followed to prepare complex customers for operational readiness and achievement of their business goals and targets. Leveraging knowledge of change management proven practices and/or involving the change management team, proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage. Coaches team on guiding complex customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence [AI]-enabled), and cost- and performance-optimized solution to increase retention and expansion opportunities. Provides guidance to team on articulating the value of Unified and supports sellers, partnering with account teams to build consumption plans aligned with appropriate services. Leads efforts to provide feedback to Unified Delivery Team on VBDs to refine and further develop content. Drives team on anticipating, identifying, escalating, and mitigating blockers using appropriate tools and processes to accelerate solution deployment, value realization and usage/consumption for complex customers/scenarios. Coaches team on proactively applying broad business, technical, industry, and/or enterprise knowledge to architecture or support projects to meet business and information technology (IT) requirements and resolve identified constraints. Executes change management to ensure team members develop thorough understanding of customer's business and operations to advise on potential solutions. Coaches team on strategically consulting with, actively listening to and respectfully challenging customers/partners, building trust to then advocate for alternative architectures/solutions/approaches that shape and/or enhance customer requirements. Leads team on identifying, anticipating, and evaluating industry trends (e.g., customer industry verticals, information technology [IT] industry), gathering customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and mapping both existing and novel architecture and digital transformation solutions to customer/partner business outcomes. Guides team on presenting business cases to program managers to advocate for and influence product roadmaps, decision making, bug fix prioritization, and own and drive initiatives as appropriate. Collaborates with Global Partner Solutions (GPS) business stakeholders and Partner Technology Specialist (PTS) leadership in order to lead and oversee the execute initiatives to translate opportunities into action. Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Enable success across boundaries. Leads team on proactively identifying and anticipating gaps through delivery, communicating those gaps to relevant team members and internal/external stakeholders, and connecting gaps and patterns across business and technology areas that drive changes and improvements to products, IP (both existing and new), technologies, and/or processes/practices that enable solutions to scale across customers. Leads team on providing thought leadership and innovation to customers/partners and internal communities at the worldwide level. Supports and guides team on leveraging market insights and demand signals to assist leadership in identifying relevant areas in which to drive up-skilling and/or accreditations based on demand. Drives team on role modeling technical readiness, both depth-aligned to solution area priorities and breadth-aligned to Customer Success Unit (CSU)/corporate initiatives (e.g., security, resilience, AI), and influencing team to drive their own technical readiness. Coaches team on acting as a mentor, leading readiness and upskilling activities in the team/organization by educating colleagues on technical and non-technical concepts and sharing proven practices. Ensures team members dedicate time to continuous upskilling efforts, monitoring their efforts and providing guidance where appropriate. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers. This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 6+ years experience working in a customer-facing role (e.g., internal and/or external). 6+ years experience leading technical projects, teams, or functions. Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). 5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.

Responsibilities

The Cloud Solution Architect - Director leads a team in identifying customer problems and translating them into industry solutions aligned with M365 Copilot capabilities. They oversee the team's operational excellence, risk management, and solution delivery to ensure alignment with business priorities and customer satisfaction.