Cloud Solution Architect (Endpoint management) at Microsoft

Luxembourg, , Luxembourg -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

0.0

Posted On

19 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cloud Technologies, Customer Success, Technical Leadership, Business Process Analysis, Endpoint Management, Configuration Management, Windows 10, Windows 11, SCCM, Intune, Employee Experience Solutions, Stakeholder Management, Problem Resolution, Communication Skills, Self Learner Mindset, Community Engagement

Industry

Software Development

Description

You will actively listen and respectfully challenge to drive the best outcomes. Customer/Partner Insights: Provide feedback & insights from customers/partners to the relevant MS teams, including Product Groups, to enable continuous improvement. Business Impact Develop opportunities to drive Customer Success business results by working with customers to ensure they understand Employee Experience Solutions value proposition. Manage operational excellence and customer health by ensuring process compliance and managing pipeline. Meet or exceed Key Performance Indicators and targets. Resolution of Customer Blockers: Identify resolutions to issues blocking customer success projects by leveraging the knowledge of Employee Experience Solutions subject matter expertise. Lead business & technical conversations with customers to drive value from their MS investments. Technical Leadership Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals. - Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to community knowledge, prioritize IP, and learn from others to help accelerate your customers transformation journey. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field and relevant recent experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting - OR equivalent experience. English Speaking required, French is a plus. Relevant and recent experience working in a customer-facing role (e.g., internal and/or external) Preferred Qualifications: Customer Success: Experience in Customer Success for productivity, employee experience solutions, and business process transformation platforms. Strong technical aptitude and desire to work with both business and IT stakeholders. Executive Stakeholder Value: Experience in building and maintaining executive-level stakeholder relationships and leading value proposition conversations aligned to customer priorities and outcomes. Ability to interpret and dissect the industry and business priorities of customers. Business Process Analysis: Depict customer business processes and prepare for the analysis and improvement of business process performance. Articulate, demo, and present complex customer concepts to varying audiences, such as BDMs (Business Decision Makers) & ITDMs (Information Technology Decision Makers). Ability to guide a customer from competitor solutions to Endpoint Management Solutions Ability to map the customer's business process to product capability within the Configuration Management and End Point Management portfolio Complemented with level 200/300 technical depth across MECM (SCCM)/lnTune/Win10/Win11 - MS Cert MD-102 Endpoint Configuration Manager/lnTune— Must have in-depth SME level experience within recent years - Windows 10/11— recent experience using Configuration Manager and auto pilot provisioning/Windows as a Service

Responsibilities

The Cloud Solution Architect will drive customer success by providing insights and feedback to improve services and ensuring operational excellence. They will lead technical conversations with customers to maximize the value of Microsoft investments and resolve any blockers to customer success projects.